NICOLA McKAY-JOHNSON

• Reconciled bank and credit card statements in QuickBooks for client accounts.
• Managed weekly payroll processes, ensuring accurate federal and state tax payments.
• Oversaw end-to-end payroll operations, guaranteeing timely salary and bonus disbursements.
• Ensured compliance with payroll tax regulations, including W-2 and 1099 reporting.
• Conducted quarterly tax report preparations, including RT-6 submissions.
• Reviewed documentation for audits to maintain financial integrity.
• Prepared and analyzed financial reports, including cash flow statements and budgets.
• Addressed payroll inquiries and resolved discrepancies efficiently.

Researched and implemented strategic planning for Community Voice program and additional agencies.

• Directed extensive group discussions to address inquiries and resolve complaints.
• Maintained 99% accuracy rating, exceeding all compliance quotas.
• Led staff training initiatives, overseeing report preparation and review.
• Ensured compliance with funding institutions and daily operational standards.
• Provided guidance and support to Lay Health Educators to enhance program effectiveness.

• Implemented processes that enhanced operational efficiency and safeguarded assets while managing revenue and expenses.
• Monitored employee time and attendance, processing bi-weekly payroll with precision.
• Set up new clients, preparing monthly pre-bills and finalizing bills for accuracy.
• Followed up with clients regarding disputed billing to resolve issues promptly.
• Managed accounting operations, including monthly and year-end processes, state taxes, W2s, and 1099s.
• Oversaw IOTA Trust account along with accounts payable and receivable, ensuring timely payments.
• Managed general ledger, budgeting, revenue analysis, and expenditure variance analysis effectively.
• Collaborated with external tax professionals for comprehensive planning and preparation.

• Directed patient care improvement measurements and documented medical records.
• Analyzed reporting for Performance Quality Improvement Plan monitoring results.
• Spearheaded reaccreditation process with stakeholders and executive team.
• Evaluated quarterly Client Satisfaction Surveys, including risk assessments and reporting.
• Optimized PQI Council by analyzing program outcomes, operational goals, and financial statistics.
• Managed staff training curriculum in accordance with DCF State licensing requirements.
• Spearheaded the reaccreditation process with stakeholders and the executive team. am. ve discussions on strengths and areas for improvement.the the

• Executed member follow-up and outreach calls to secure enrollment in integrated case management programs.
• Coordinated patient referrals to home health, nursing homes, and behavioral health services.
• Reviewed daily inpatient admissions and discharges to schedule follow-up appointments.
• Collected key data points and facilitated care coordination for members meeting Meaningful Use and HEDIS criteria.

• Directed Patient Financial Services, overseeing billing, collections, customer service, and cash posting.
• Managed billing and coding team of 22, ensuring accurate patient demographics and coding for claim submission.
• Coordinated daily operations related to planning, implementing, and maintaining Patient Financial Services functions.
• Enhanced staff performance through ongoing education, training, and reinforcement of best practices.
• Collaborated with cross-functional teams to resolve revenue cycle issues and achieve financial objectives.
• Analyzed revenue cycle performance metrics, identifying areas for improvement and implementing corrective actions.
• Tracked key performance indicators such as days sales outstanding and denial rates to drive improvements.
• Monitored reimbursement regulations and reported changes impacting agency operations.