Summary
Overview
Work History
Education
Skills
Timeline
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Nicola McNall

Nicola McNall

Fridley,MN

Summary

Supportive supervisor and communicator Creative critical thinker and problem solver Demonstrated cultural humility and fluency Commitment to team development and goals


CAREER OBJECTIVE

Hard-working and motivated young professional with a supportive leadership and communication style, and a desire to join an organization that fosters a culture of training, development, and professional growth.

Overview

7
7
years of professional experience

Work History

Shift Manager

Starbucks
01.2021 - Current
  • Provide oversight to 5-7 employees on a given shift, ensuring they have the support and resources necessary to do their work and deliver a quality customer experience
  • Carry out critical training and development of new hires, striving to make the onboarding and orientation process in-depth, engaging, and as supportive as possible
  • Charged with tracking and monitoring products and supplies, working in partnership with fellow managers to document, order, and replenish inventory and goods
  • Skillfully handle customer complaints or inquiries, acting as a knowledgeable, level-headed support that validates patron’s perspectives and finds amicable solutions

Paraprofessional Aide

Ilife
01.2016 - 07.2023
  • Tailored specific care plans and made it interactive so the individual can also suggest ideas
  • Assisted and lead chore activities around the house which were done daily,
  • Daily outings were made and interactive activities were done constantly.
  • Helped with medication and every day self care for the individual.
  • Delivered individual progress to their parents and kept in contact the whole time while supervising.

Receptionist

HR Block
01.2021 - 04.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Resolved customer problems and complaints.

Student, Ethics

UW
08.2018 - 05.2019
  • Work in partnership with Dr. Ann Hoel to support Ethics Management Project, organizing and facilitating meetings that foster community and critical thinking
  • Provide administrative, logistical, and operational support, including but not limited to reviewing and grading papers and collecting data to inform discussions
  • Recognize and discuss issues of social responsibility, applying an ethical concept and respectful reasoning lens to better inform perspectives and interpretations

Customer Service Associate

Kirkland's
06.2017 - 08.2018
  • Supported receiving and customer service efforts, working with teammates and supervisors to track inventory and unload delivery trucks upon their arrival
  • Consistently delivered high quality service to a diverse range of customers, seeking opportunities to support their shopping and transaction completion experiences

Education

Bachelor of Science - Business Administration, Culture

University of Wisconsin
05.2023

Skills

  • Proficiency using Microsoft Excel, Word and PowerPoint
  • Organized and efficient manager
  • Hard-working and accountable
  • Honest and ethical leadership style
  • Cash Handling
  • Opening and Closing Procedures
  • Directing Team Members
  • Cash Drawer Balancing
  • Handling Customer Complaints
  • Team Meetings
  • Shift Work
  • Post-Incident Reviews

Timeline

Receptionist

HR Block
01.2021 - 04.2022

Shift Manager

Starbucks
01.2021 - Current

Student, Ethics

UW
08.2018 - 05.2019

Customer Service Associate

Kirkland's
06.2017 - 08.2018

Paraprofessional Aide

Ilife
01.2016 - 07.2023

Bachelor of Science - Business Administration, Culture

University of Wisconsin

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Nicola McNall