Nicola Moore
Lynn,MA
Overview
25
25
years of professional experience
Work History
CERTIFIED MEDICAL ASSISTANT III
North Shore Physician Group
Peabody, MA
08.2003 - Current
- Serves as a coach, role model, mentor, providing support, training and sharing knowledge with other Medical Assistants
- Serves as first point of contact for the practice, assigns tasks to MA staff, prepares and adjusts staff MA schedules
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes
- Collected and documented patient medical information such as blood pressure and weight
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments
- Directed patients to examining rooms and coordinated transportation assistance as necessary
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints
- Implemented improvements in workflow processes that led to increased productivity amongst staff members
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Oriented and trained new staff on proper procedures and policies
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records
ENDOSCOPY TECHNICIAN
NORTH SHORE MEDICAL CENTER
Lynn, MA
08.2000 - 08.2003
- Advanced skillset through participation in specialized trainings on various types of endoscopic equipment, broadening capabilities as a technician
- Set up endoscopy suites with equipment and supplies needed for procedures
STERILE PROCESSING TECHNICIAN
NORTH SHORE MEDICAL CENTER
Lynn, MA
01.2000 - 08.2000
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations
- Wrapped trays, instrument packs, and sets
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements
Timeline
CERTIFIED MEDICAL ASSISTANT III
North Shore Physician Group
08.2003 - Current
ENDOSCOPY TECHNICIAN
NORTH SHORE MEDICAL CENTER
08.2000 - 08.2003
STERILE PROCESSING TECHNICIAN
NORTH SHORE MEDICAL CENTER
01.2000 - 08.2000
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