Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

NICOLA NOBLE

West Berlin,NJ

Summary

Dynamic leader with a proven track record at Walgreens Pharmacy, adept in Employee Relations and Inventory Management. Spearheaded the 'One A Day SMD Training' program, reducing employee turnover by 3%. Recognized with the Paragon Award in 2021 for exceptional leadership and operational excellence. Specializes in fostering team development and optimizing customer satisfaction.

Overview

22
22
years of professional experience

Work History

Training Store Manager

CVS Health Pharmacy
Queens, NY
01.2019 - Current
  • Train, develop and evaluate crew members, supervisors, and Assistant Managers
  • Execute all necessary documentation for HRIS administration: hiring kits, staff enrollment forms, changes of status forms
  • Recruit, select, hire, train, develop, evaluate, and terminate hourly non-exempt employees
  • Supervise Assistant Manager development as a Store Manager
  • Conduct performance appraisals for all directly assigned personnel
  • Recommend wage rate and promotion of hourly non-exempt employees
  • Ensure on-the-job safety of all employees and treatment for employee injuries sustained on the job
  • Coach and execute counseling discussions with store employees
  • Develop short- and long-term staffing strategies
  • Maintain a workplace free from discrimination and harassment
  • Maintain accurate and up-to-date personnel records at store level
  • Analyze operating reports/documents and make recommendations on how to improve store performance and implement plans; prepare the store for a physical inventory; complete and analyze Business Reviews and develop and execute plans to correct areas needing improvement
  • Key Achievements
  • Developed program call 'One A Day SMD Training' which is currently used to have managers successful completed their Store Manager Development training with the pressure and stress
  • Created a Daily Huddle discussion plan for my district
  • Successful completed Foundation for Emerge Leaders 2021
  • Received Paragon Award in 2021

Manager of Pharmacy & Retail Operation

Walgreens Pharmacy
Atlanta, GA
01.2003 - 01.2019
  • District Highest performing store in customer wait-time and satisfaction-under my management
  • Supervised 25+ employees
  • Managed talent acquisition process, including creating job requisition, interviewing, hiring, on-boarding and termination
  • Ensured all employees completed mandatory trainings
  • Oversaw yearly employee evaluation for merit increases
  • Reviewed financial statements, sales, profit & loss reports to measure productivity and to identify areas needing cost reduction
  • Supervised and evaluated the quality and effectiveness of patient care provided by pharmacy staff
  • Supervised and lead staff through an Annual Medicare Audit Program
  • Key Achievements
  • Under my management store has become the 'Training Store' for all new employees
  • Reduced employee turnover 3% by introducing 'Open Door Policy'
  • Administered disciplinary procedures accordingly to HR policy and conducted exit interviews
  • Addressed, investigated, and resolved employee and customer complaints and conflicts
  • Appointed as the 'Grand Opening Manager' for the first Well Experience/Health Store in our district
  • Represented organization at personnel-related hearings and investigations

Education

Master's - Business Administration

Strayer University
Atlanta, GA
01.2012

BS - Criminal Justice-Sociology of Deviance

SUNY-Buffalo
Buffalo, NY

Skills

  • Employee Relations
  • Onboarding
  • FMLA
  • EEO
  • Employee Records
  • Project Management
  • Recruiting & Staffing
  • Benefit Administrator
  • Calendar Management
  • Payroll
  • Employee Scheduling
  • OSHA
  • ADA HIPPA
  • Staff Training & Developing
  • Performance Review
  • Exit Processing
  • Budgeting & Cost Control
  • Inventory Management
  • Customer Service
  • MS Office
  • Kronos Time & Attendance Payroll System
  • Reflexis Workforce Schedule
  • AS400 Inventory Systems
  • Mirixa
  • Outcomes for medication therapy management
  • Taleo Applicant Tracking System

Volunteer Experience

  • Columbia Elementary-Adopt a Classroom
  • Pink Goes Red Health Fair
  • Emmanuel Community Church-Women's Health Fair
  • American Diabetes Association
  • Atlanta Ronald McDonald House Charities

Timeline

Training Store Manager

CVS Health Pharmacy
01.2019 - Current

Manager of Pharmacy & Retail Operation

Walgreens Pharmacy
01.2003 - 01.2019

Master's - Business Administration

Strayer University

BS - Criminal Justice-Sociology of Deviance

SUNY-Buffalo
NICOLA NOBLE