Nicola Parks
Bristol,IN
Summary
Seasoned Quality Control Technician offering years of quality control experience. Well-versed in managing rigorous inspection schedules and collaborating with leadership to solve production problems, with abilities in blueprint interpretation, operations monitoring and quality control inspections.
Overview
25
25
years of professional experience
Work History
Order Entry - Sales - CSR
K & S Mold
08.2023 - Current
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
Warranty Administration - Quality Control
Certified RV Repair LLC
12.2020 - 08.2023
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Implemented new quality assurance and customer service standards.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Quality Control
Thor
12.2017 - 11.2020
- Left because of COVID-19.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Acting Line Lead - Quality Control
Chassix
04.2010 - 11.2017
- Company closed.
- Assembled products according to changing daily work orders and specific customer needs.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
- Maintained organized work area by cleaning and removing hazards.
- Reduced downtime for machinery by conducting regular maintenance checks and addressing issues promptly.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Met tight deadlines consistently by effectively managing resources, prioritizing tasks, and monitoring progress.
Owner-Operator
Mitchell's Cleaning Service
01.2008 - 04.2010
- Clients moved out of state.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed day-to-day business operations.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Payroll Administrator
Dutchman Manufacturing
11.2007 - 09.2008
- Company lay-offs.
- Collaborated closely with HR and accounting teams to coordinate benefits deductions, tax withholdings, and other adjustments.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Processed payroll garnishments such as tax liens and child support.
- Tracked employee vacation, sick and personal time.
- Managed payroll data entry and processing for 200 employees to comply with predetermined company guidelines.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
CSR - Order Entry
DoorFab
01.1999 - 11.2007
- Company closed.
- Cross-trained and backed up other customer service managers.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer interactions.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Graduate -
Northridge High School
Middlebury, IN06.1990
Skills
- Nearly 20 years of quality control and manufacturing experience, including office and line experience Detail oriented and hard working Leadership experience and well suited in a team-oriented environment
- Quality Issue Identification
- Finished Goods Inspection
- Quality improvements
- Deadline-oriented
- Quality Management
Timeline
Order Entry - Sales - CSR
K & S Mold
08.2023 - Current
Warranty Administration - Quality Control
Certified RV Repair LLC
12.2020 - 08.2023
Quality Control
Thor
12.2017 - 11.2020
Acting Line Lead - Quality Control
Chassix
04.2010 - 11.2017
Owner-Operator
Mitchell's Cleaning Service
01.2008 - 04.2010
Payroll Administrator
Dutchman Manufacturing
11.2007 - 09.2008
CSR - Order Entry
DoorFab
01.1999 - 11.2007
Graduate -
Northridge High School
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