Summary
Overview
Work History
Education
Skills
Timeline
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Nicola Plummer

Omaha,NE

Summary

Dynamic leader with a proven track record at Access Systems Integrators, adept in strategic development and CRM software proficiency. Excelled in boosting profitability and fostering team leadership, achieving ambitious targets through innovative business planning and interdepartmental collaboration. Expert in contract negotiation and mentoring, significantly enhancing operational efficiency and market positioning.

Overview

15
15
years of professional experience

Work History

President, CEO

Victress Management Company
Elkhorn, NE
09.2020 - 01.2024
  • Led strategic planning and execution to drive company growth and profitability.
  • Fostered a culture of innovation and continuous improvement across the organization.
  • Signed and approved budgets for new funding and program initiatives.
  • Built talent pipeline to support business growth and enduring success.
  • Hired, trained, and mentored staff members to maximize productivity.
  • Directed company-wide budgeting, financial planning, and analysis processes.
  • Represented the company in industry events, conferences, and public engagements.
  • Promoted a customer-centric approach to drive satisfaction and loyalty.
  • Oversaw development and implementation of corporate policies and procedures.
  • Drove revenue by cultivating successful client relations.
  • Completed quarterly reports to include findings via conducting site visits and subsequent report generation.
  • Developed long-range plans for business growth, resulting in increase in annual sales.
  • Developed and implemented purchasing policies and procedures.
  • Organized and prioritized projects.
  • Located vendors of materials, equipment or supplies to conduct interviews, determining product availability and terms of sales.
  • Led initiative for new purchasing protocol proposal and implementation.
  • Drove profitability by spearheading projects to maximize inventory selection.
  • Operated equipment and machinery according to safety guidelines.
  • Collaborated with sales and operations teams to align inventory levels with demand.
  • Monitored stock to ensure adequate supplies were available at all times.
  • Ensured proper labeling of items in the warehouse for easy identification.
  • Coordinated inventory, stocking and ordering.
  • Conducted regular inventory audits to maintain accuracy.

Account Director of Major Accounts

Access Systems Integrators
Waukee, Iowa
01.2009 - 08.2020
  • Developed briefs and pitches for customer projects by utilizing business skills and marketing knowledge.
  • Provided guidance on best practices related to account management processes such as billing cycles and invoicing procedures.
  • Cross-sold additional products and services to increase profitability within accounts.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Negotiated contracts with vendors to ensure cost effectiveness while maintaining quality standards.
  • Managed day-to-day operations of account team members to ensure timely completion of tasks.
  • Established and enforced sales goals to boost team success.
  • Formulated plans to expand business operations and grow overall territory and client base.
  • Developed strategic marketing plans for clients, including budgeting, timelines, creative briefs, and deliverables.
  • Resolved any conflicts between clients' needs, requirements and available resources, capabilities within the organization.
  • Created and updated operational documents and database records.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Served as a liaison between the client and internal teams to ensure successful execution of projects.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Communicated with departmental leaders to identify and solve daily operations issues.
  • Managed the procurement of materials needed for daily operations.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Ensured compliance with industry regulations and standards.
  • Trained new employees on operational procedures and protocols.
  • Coordinated with cross-functional teams to ensure smooth operations.
  • Delegated work to staff, setting priorities and goals.
  • Conducted employee performance reviews and implemented corrective actions to increase productivity.
  • Created interview questionnaires, job descriptions and advertisements, pre-screening protocols and post-interview assessments.
  • Cultivated and maintained relationships and ongoing communication with potential job candidates.
  • Conducted new hire orientations to provide company information and establish performance requirements.

Education

Associate of Arts - Marketing And Merchandise Management

Fashion Design And Merchandising
Los Angeles, CA

MBA - Law

Pepperdine University
Malibu, CA

J.D. - Law

Creighton University
Omaha, NE

Skills

  • Financial records analysis
  • Operations management
  • Profit and revenue-generating strategies
  • Strategic development
  • Goal setting and achievement
  • Sales funnel management
  • Team leadership
  • Market trend analysis
  • Business needs assessment
  • Interdepartmental collaboration
  • Contract negotiation
  • Multitasking capacity
  • Business development and planning
  • Mergers and acquisitions
  • Mentoring and training
  • Departmental oversight

Timeline

President, CEO

Victress Management Company
09.2020 - 01.2024

Account Director of Major Accounts

Access Systems Integrators
01.2009 - 08.2020

Associate of Arts - Marketing And Merchandise Management

Fashion Design And Merchandising

MBA - Law

Pepperdine University

J.D. - Law

Creighton University

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