Nicola Robinson-Harden
Warrensville Heights,OH
Summary
Motivated Administrative Assistant with over 12 years of experience offering office support in Administrative industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. I am Dedicated with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
11
11
years of professional experience
Work History
Administrative Assistant 3
Ministry of Justice (Jamaica)
Kingston
07.2021 - 05.2023
- Liaise with Internal and External Customers
- Send and receive emails
- Prepare memo, agendas, reports, letters using word processing spreadsheet, database and/or other presentation software's
- File and retrieve document for easy retrievals
- Attend meetings and take notes to produce Minutes
- Schedule appointments and meeting for Director
- Maintain Director's Calendars (Online & Physical)
- Prepare meeting rooms for meetings
- Greet Customers
- Dispatching mails to the relevant persons within the Human Resource Unit
Senior Secretary
Accountant General Department (Ministry of Finance
Kingston, WA
09.2019 - 06.2021
- Provide Administrative support to the Director of Management Information Technology
- Maintain Accurate Filing
- Answer the telephone, screen callers, take and relay messages
- Prepare Agendas, letters, memos and reports
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Composed, edited and typed complex memos and reports with job-related software.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Handled incoming calls and directed callers to appropriate department or employee.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Assisted executive staff with administrative tasks, such as scheduling appointments and coordinating travel arrangements.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
Secretary
Board of Examiners
Kingston
02.2012 - 08.2020
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Maintained organized filing system of paper and electronic documents.
- Responded to customer issues to provide immediate resolution and improve retention.
- Issue New and renewed licenses
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Produced and distributed memos, newsletters and other forms of communication.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Assisted with special projects or tasks related to departmental functions upon request.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Updated contact lists on a regular basis; created new contacts as needed.
- Scheduled meetings and sent invitations specifying time and location.
- Ordered office supplies to purchase items and maintain appropriate levels.
Education
Associate of Science - Business Administration (Pending)
Portmore Community College
Jamaica01-2024
Some College (No Degree) - Administrative Management Levels 1-3
Management Institute of National Development
St. Andrew -JamaicaSome College (No Degree) - Supervisory Management
University of The West Indies
Kingston -JamaicaSome College (No Degree) - Data Entry/ Customer Service
Garmex Heart Academy
Kingston- JamaicaSkills
- Scheduling
- Appointment Scheduling
- Workflow Optimization
- Database Management
- Team Oriented
- Microsoft Word, Powerpoint,Excel, Access
- Great Customer Service
- Meeting Planning
- Memo Preparation
- Clerical Support
- Minute Taking
- Calendar Management
- Data Entry
- Quality Assurance
- Filing
- Office Administration
Accomplishments
- Assistant ChairPerson - Nation Basic School - Jamaica
Timeline
Administrative Assistant 3
Ministry of Justice (Jamaica)
07.2021 - 05.2023
Senior Secretary
Accountant General Department (Ministry of Finance
09.2019 - 06.2021
Secretary
Board of Examiners
02.2012 - 08.2020
Associate of Science - Business Administration (Pending)
Portmore Community College
Some College (No Degree) - Administrative Management Levels 1-3
Management Institute of National Development
Some College (No Degree) - Supervisory Management
University of The West Indies
Some College (No Degree) - Data Entry/ Customer Service
Garmex Heart Academy
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