Nicola Staudinger
Charlotte,NC
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about in project management with opening new facilities, management of both hospital based and freestanding emergency departments and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Dedicated nursing leader with excellent unit management skills. Proficient in quality, cost and care standards focused on maximizing resources and patient satisfaction. Registered Nurse in state of North Carolina. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Welcome travel requirements in a future position opportunity.
Overview
28
28
years of professional experience
1
1
Certification
17
17
Years of professional medical social work
15
15
Years of professional Nursing
2
2
years of post-secondary education
Work History
Nurse Manager, Emergency Department
Novant Health Ballantyne Medical Center
Charlotte, NC
07.2023 - Current
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Reviewed operating budgets periodically to analyze trends affecting budget needs.
- Executed financial controls, procedures, systems and forecasting techniques to evaluate budget status.
Nurse Manager, Emergency Department
Novant Health Mint Hill Medical Center
Mint Hill, NC
06.2022 - 11.2022
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Reviewed operating budgets periodically to analyze trends affecting budget needs.
- Analyzed revenues, expenditures and cash management.
- Prepared comparative analysis of operating programs by analyzing costs in relation to services performed.
- Developed strategic plans for day-to-day financial operations.
Nurse Manager, Emergency Department
Atrium Health Services
Charlotte, North Carolina
05.2020 - 06.2022
- Started as an RN, promoted to Assistant Nurse Manager 6 months later, and then an interim Nurse Manager for 3 months
- Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
- Oversaw work of nursing student technicians and externs to educate on proper procedures and how to prioritize care tasks.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives .
- Assisted patients dealing with traumatic injuries or illnesses, including stroke patients, accident victims and cardiac patients.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Delivered medications via oral, IV and intramuscular injections, monitoring responses to catch and address new concerns.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Adhered to strict safety measures by carefully determining proper dosages before administering medications.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Managed 15 nurses and nursing activities in 17 free standing Emergency Department by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
Bed Traffic Controller
Novant Health
Matthews, NC
02.2019 - 05.2020
- Worked with Staff to resolve various patient flow problems, improve operations and provide exceptional customer service.
- Providing direct supervision of patient flow within the department and utilizing staff and resources for overflow areas.
- Devoted special emphasis to improvement of patient flow through maintaining data and evaluating trends for process changes.
- Supervised clinical nursing staff in providing excellent customer service to patients and their family members requiring assistance for medical and psychosocial care.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Maintaining and improving clinical matrix by researching and implementing process changes for cost-saving initiatives and creating fresh new approaches to long-standing problems.
- Integrated evidence-based nursing into practice environment for clinical nurses.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Reported patients' status and delegated nurse assignments to achieve optimal outcomes.
- Managed nurses and nursing activities in 32 -bed Emergency Department by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Collaboration with management and administration with the development and adherence to departmental goals and supporting the mission of the Novant Healthcare System.
Case Manager
Cleveland Clinic Abu Dhabi
Abu Dhabi, UAE
08.2016 - 12.2017
- Educated patients and caregivers on healthcare protocols and processes.
- Applied nursing expertise to meet needs of Emergency Room patients in challenging medical environment.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
- Managed care from admission to discharge, including patient assessments, care planning, health educations and discharging support to provide comprehensive care to patients daily.
- Audited charts daily and reviewed all clinical documents to verify accuracy and completeness, progress towards core measurable targets and completion of appropriate patient health education.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
- Using the Interqual criteria program, review of each potential or current admission from the emergency department was reviewed and discussed with the ED physician and admitting physician. The focus was making clinically sound decisions in utilization review cases.
Registered Nurse Charge Nurse
Cleveland Clinic Abu Dhabi
Abu Dhabi, UAE
05.2015 - 08.2016
- Collaborated with management and medical staff on evaluation of care plan outcomes, implementing or adjusting interventions accordingly.
- Developed efficiency and effective processes within the department by researching and implementing cost-saving initiatives and creating fresh new approaches to long-standing problems.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
- Took samples such as blood and urine to complete diagnostic and routine assessment tests.
- Gathered patient data, cleaned wounds and changed catheters as part of comprehensive support.
- Documented patient information obtained from interviews concerning symptoms, medications and prior treatment.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Worked with an International team of nurses to resolve cultural and or social problems, improve operations and provide exceptional customer service.
- Worked with International customers to understand requirements and provide exceptional and diverse service.
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
- Developed efficient and effective processes within the department by researching and implementing cost-saving initiatives and creating fresh new approaches to long-standing problems.
- Providing clinical support to the team of nurses including assignments for the day and guidance in complex emergency department cases.
- Knowledge of current and changing policies and procedures within the department and or hospital.
Registered Nurse, Emergency Department
Carolinas HealthCare System
Pineville, NC
09.2008 - 05.2015
- Monitored medication dosages to prevent critical and potentially fatal patient incidents.
- Delivered important IV and venous medications to control symptoms and provide effective treatments. Also trained as an U/S guided IV placement.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Collaborated with law enforcement on criminal cases by quickly reporting injuries and collecting needed evidence. Completed training for Forensic Nursing.
- Assisted patients dealing with traumatic injuries or illnesses, including stroke patients, accident victims and cardiac patients.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Educated family members and caregivers on patient care instructions.
- Educated patients and answered questions about health condition, prognosis and treatment.
- Administered POC testing and sent results to physician to create focused treatment plans, adjust treatment and immediate action for critical results.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
- Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
- Participated in education activities, including evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Also participated as a staff nurse with our Mobile Hospital Unit (MedOne) which provided onsite emergency care to locations undergoing a disaster, large scale event, and or community training.
Pediatric Palliative Care Social Worker
Carolinas HealthCare System
Charlotte, NC
01.2006 - 09.2008
- Delivered social work services to medically complex pediatric patients in an inpatient setting.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Coordinated program referrals for community-based resources.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Completed psychosocial evaluations and needs assessments.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Provided ongoing counseling to help patients deal with conditions and processes
- Coordinated with nursing staff to process and direct patients to appropriate departments
- Developed system of staff communication, enabling quicker implementation of treatment plans and improved comprehensive patient care.
- Focus population of Pediatric Palliative Care had multiple complex health diagnoses (Oncology, Neonatal Intensive Care, Cardiac Care Intensive Care) that provided families a need of direct support and understanding in medical decisions for their children.
- Was a member of the Ethics Committee in the Levine's Children's hospital which provided assistance in addressing ethical issues that arise in patient care and facilitate sound decision making that respects participants’ values, concerns, and interests.
Medical Social Worker
Carolinas HealthCare System
Charlotte, NC
10.2004 - 01.2006
- Provided ongoing counseling to help patients deal with conditions and processes
- Completed psychosocial evaluations and needs assessments.
- Delivered social work services to Pediatric Oncology in a clinic and inpatient hospital settings.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Coordinated program referrals for community-based resources.
- Organized clinical documentation, treatment plans, and referrals.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Preserved and prepared reports and treatment records.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
Medical Social Worker
Parkland Health & Hospital System
Dallas, TX
01.1996 - 10.2004
- Provided ongoing counseling to help patients deal with conditions and processes
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Completed psychosocial evaluations and needs assessments.
- Delivered social work services to Acute Dialysis, Transplant Services, and HIV/AIDS in clinic and hospital settings.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Coordinated program referrals for community-based resources.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Coordinated review, revision and creation of operational policies within ER Department.
- Assisted in resolving and satisfying client requests and internal operational issues.
Education
Associate of Arts - Liberal Arts And Sciences
Jefferson Community College
Watertown, NY1989
Bachelor of Science - Social Work
State University of New York
Plattsburgh, NY1991
Master of Science - Social Work
The University of Texas At Arlington
Arlington, TX1995
Prenursing Studies
Dallas Community College District
Dallas, TXCertificate of Nursing - Registered Nurse
Mercy School of Nursing
Charlotte, NC2008
Bachelor of Science - Nursing
University of North Carolina At Charlotte
Charlotte, NC2016
Master of Science - Nursing Administration
Queens University of Charlotte
Charlotte, NC 01.2021 - 05.2023
Skills
- Capability and scalability planning
- Issues resolution
- Training and presentations
- Logistics management
- Quality standards adherence
- Process development and implementation
- Patient Critical Care Management
- Resource allocation
- Patient evaluations
- Process improvements
- Team building
- Trend tracking
- Management of various codes from CPR, Stroke, Stemi
- Triage Managment
- IV skills, management and care
- Pharmalocgial experience with Critically Complex Cases
- Operational Procedures
- Department Reviews
- Administrative Oversight
- Clinical Oversight
- Departmental Oversight
- Fiscal Management
- Project Implementation
- Employee Performance
- Nursing Staff Supervision
- Regulatory Compliance
- Compliance Issues
- Medical Emergency Response
- Emergency Response Coordination
- Clinical Quality Improvement
Certification
Basic Life Support Certification
Advanced Life Support Certification
Pediatric Life Support Certification
Trauma Nurse Core Certification
Timeline
Nurse Manager, Emergency Department
Novant Health Ballantyne Medical Center
07.2023 - Current
Nurse Manager, Emergency Department
Novant Health Mint Hill Medical Center
06.2022 - 11.2022
Master of Science - Nursing Administration
Queens University of Charlotte
01.2021 - 05.2023
Nurse Manager, Emergency Department
Atrium Health Services
05.2020 - 06.2022
Bed Traffic Controller
Novant Health
02.2019 - 05.2020
Case Manager
Cleveland Clinic Abu Dhabi
08.2016 - 12.2017
Registered Nurse Charge Nurse
Cleveland Clinic Abu Dhabi
05.2015 - 08.2016
Registered Nurse, Emergency Department
Carolinas HealthCare System
09.2008 - 05.2015
Pediatric Palliative Care Social Worker
Carolinas HealthCare System
01.2006 - 09.2008
Medical Social Worker
Carolinas HealthCare System
10.2004 - 01.2006
Medical Social Worker
Parkland Health & Hospital System
01.1996 - 10.2004
Basic Life Support Certification
Advanced Life Support Certification
Pediatric Life Support Certification
Trauma Nurse Core Certification
Associate of Arts - Liberal Arts And Sciences
Jefferson Community College
Bachelor of Science - Social Work
State University of New York
Master of Science - Social Work
The University of Texas At Arlington
Prenursing Studies
Dallas Community College District
Certificate of Nursing - Registered Nurse
Mercy School of Nursing
Bachelor of Science - Nursing
University of North Carolina At Charlotte
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