Nicola Haynes
Canton,Australia
Summary
Dependable professional with a variety of experience in transport, warehousing, labouring, general logistics and customer service. An avid communicator with strong interpersonal skills who can build robust and productive relationships with coworkers, management and customers.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Career Break
N/A
Brisbane, Australia And Canton, IL
07.2024 - Current
- Volunteer at Humane Society of Fulton County (since July 2025)
- Homemaker (since December 2024)
- Immigrated to USA (December 2024)
- Recovered from fractured ankle and surgery (July - September 2024)
Forklift Operator
Followmont Transport, Brisbane
Australia
12.2023 - 06.2024
- Operated forklifts to transport materials efficiently within warehouse environment.
- Conducted daily safety inspections on equipment to ensure operational compliance.
- Collaborated with team members to optimize workflow and minimize downtime.
- Implemented best practices for loading and unloading goods safely and effectively.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
Shop Assistant
Midway General Store, Gordon Park
Brisbane, Australia
01.2022 - 03.2022
- Stock replenishment and general cleaning duties
- Operated cash register, processed transactions, and managed customer payments efficiently.
- Stocked shelves and organized inventory, ensuring product availability and optimal presentation.
- Assisted customers in product selection, providing knowledgeable support and enhancing their shopping experience.
- Maintained cleanliness and organization of store environment to enhance overall customer satisfaction.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
Delivery Driver
Kelavid Holdings, Bunbury
Bunbury, Western Australia
03.2012 - 10.2021
- Courier for StarTrack Express and TNT Express – specialising in multi drop delivery and pickup of airfreight goods
- Trained new workers to educate staff on the requirements of the role of delivery driver
- Promoted knowledge sharing to enable new employees to obtain hands-on, on the job experience
- Scheduled delivery times, collected payments, and obtained signatures on delivery documentation
- Drove vehicles on scheduled routes to pick up and then deliver stock, and to make deliveries to business premises and customer homes
- Maintained vehicle cleanliness both inside and out and ensured the security and safety of all loads carried
- Drove in heavy traffic and unsociable hours, obeyed all traffic laws and regulations, and reported delays, accidents and other traffic situations to managers
- Delivered a friendly and professional service to customers, and manually lifted and carried stock to from the vehicle to a customer premises
- Performed vehicle inspections inclusive of gas, oil, water, tires and light checks and reported any mechanical problems of deficiencies with the van
Delivery Driver
Logiwest Express (formerly Topshot Express), Bunbury WA
Bunbury, WA
08.2009 - 03.2012
- Assisted the Transport Manager with route planning and the prompt resolution of customer enquiries.
- Drove vehicles to transport packages and courier items to and from local warehouse to specified customer destinations.
- Completed on-time deliveries by choosing best and most efficient routes.
Commercial Cleaner
Golden West Cleaning Services
Bunbury, Western Australia
02.2009 - 07.2009
- Ensuring correct cleaning procedures and PPE requirements were followed
- Oversaw daily cleaning operations, ensuring compliance with health and safety standards.
- Resolved customer complaints promptly, maintaining high levels of client satisfaction through effective communication.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards
Meat Packer
Woolworths Bunbury Meat Centre
Bunbury, Western Australia
01.2007 - 08.2007
- Operated machinery for efficient meat processing and packaging.
- Ensured compliance with health and safety regulations during production.
- Monitored quality control standards to maintain product integrity.
- Collaborated with team members to streamline workflow processes.
Education
No Degree -
Napier Girls’ High School
Napier, New ZealandSkills
- Manual Handling (20kg items)
- Commitment to Safety
- General Labouring
- Good Housekeeping
- Warehouse Operations
- Team-oriented
- Forklift Operation
- Strong communicator
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Customer service
- Attention to detail
- Flexible and adaptable
- Multitasking
- Excellent communication
Certification
- Illinois Driver's License
- OSHA Forklift Certification Obtained 08-2025
- Working at Heights Obtained in 2022 (Brisbane, Australia)
- Basic First Aid, Basic CPR, Basic Emergency Life Support Obtained in 2022 (Brisbane, Australia)
Timeline
Career Break
N/A
07.2024 - Current
Forklift Operator
Followmont Transport, Brisbane
12.2023 - 06.2024
Shop Assistant
Midway General Store, Gordon Park
01.2022 - 03.2022
Delivery Driver
Kelavid Holdings, Bunbury
03.2012 - 10.2021
Delivery Driver
Logiwest Express (formerly Topshot Express), Bunbury WA
08.2009 - 03.2012
Commercial Cleaner
Golden West Cleaning Services
02.2009 - 07.2009
Meat Packer
Woolworths Bunbury Meat Centre
01.2007 - 08.2007
No Degree -
Napier Girls’ High School