Nicola Whiteley

• Developed strong client relationships through active listening and personalized service.
• Conducted market research to identify emerging trends and customer preferences.
• Facilitated product knowledge training for new team members to enhance sales effectiveness.
• Collaborated with cross-functional teams to streamline sales processes and improve client experiences.
• Delivered persuasive sales presentations that effectively communicated product benefits.

• Assisted in patient intake and prepared treatment rooms for examinations to enhance workflow efficiency.
• Educated patients on oral hygiene practices, fostering better understanding and compliance with dental care.
• Scheduled patient appointments and managed calendar to optimize office operations and reduce wait times.
• Processed insurance claims and verified patient benefits, ensuring accuracy and timely reimbursement.

• Created and implemented developmentally preproperate curriculum addressing all learning styles
• Organized and led activities to promote physical, mental and social developments.
• expressed positive nature with excellent people skills
• adaptable under stressful circumstances

sales consultant- responsible for generating new business and driving high incremental existing business revenue sales. delivering great customer experience to maintain and gain market share.

• Top sales consultant for district for Q1 and Q2 of 2017.
• Awarded recognition for top performance (new samsung S9+ & Atlanta united game)
• Top RSR most Direct- TV and U-verse units sold (Southeast market, March-June 2017)
• promoted for MOD when manager is not in store due to high performance.

responsible for ensuring customer satisfaction at all times. while presenting menus to patrons and answer questions about menu items, making recommendations and upsell high revenue items. process customer orders and payments. clean and maintain assigned working area.

• Top server overall total sales in Q4 of 2016
• Awarded recognition for top performance (carolina vs falcons top 1% of all southeast market)
• Highest gift card seller in all southeast market ($10,500 during holiday season Nov-Dec 2016)