Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicola Williams

Kissimmee,FL

Summary

Experienced in being a live in group home Manager for adults with mental and physical disabilities. Highly competent communicator skilled in multitasking and effectively communicating with others. A strong leader who works well under pressure, and exudes professionalism.

Overview

16
16
years of professional experience

Work History

Villa Manager

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06.2024 - Current

Ensure compliance with DSP documentation.
Attend Support Plan meetings and assist with goal development.
Develop Implementation Plans with residents.
Analyze data and write quarterly and annual progress reports.
Act as a liaison to families, guardians, waiver support coordinators, and behavioral analysts
Respond to the needs of families and residents and follow up on all requests accordingly.
Conduct Staff Meetings
Ensure the safety and well-being of all residents are maintained.
Ensure all duties and responsibilities are completed effectively and with accuracy.
Train all new staff and provide ongoing training.
Provide progressive discipline to staff.
All other managerial duties assigned by the Administrator
Qualifications

Residential Manager

Ahrc Nassau
07.2017 - 06.2024
  • Ongoing supervision of Assistant Manager and Direct Support Professionals to ensure that the people we support have the opportunity to a safe and quality life and that the site is efficiently running
  • Implement all OPWDD regulations as well as COMPASS, CQL and Agency`s specific policies and procedures
  • Responsible for adequate staffing by completing weekly staffing schedules in accordance with the site approved budget.
  • Manage all operational budgets (overtime, FTEs, food/ nonfood, etc) by ensuring that all resources have been exhausted to remain within assigned budget
  • Maintain individuals` records and Agency required paperwork timely and in accordance to agency regulations
  • Upkeep individuals` bank accounts and all aspects of personal allowance
  • Complete time and attendance payroll system for all staff working at the site
  • Maintain staff support meetings/performance evaluations by observing and documenting staff good practices as well as issues related to time/ attendance, job performance, specific deficiencies, supervisory sessions and training certifications to ensure the ongoing and effective supervision of each employee
  • Participate in the CLS program`s management on-call system
  • Attend management, cluster and individuals` related meetings

Assistant Manager

Ahrc Nassau
11.2008 - 07.2017

to:

Works closely with Manager to ensure ongoing support is provided to individuals by fostering an environment that assists individuals in becoming active participants in every aspect of their lives (i.e., self-care routines, health, safety, household chores, socialization and overall well being) and ensuring that a high quality of life is maintained.

  • Assists Manager with the supervision and training of Direct Support Professionals to ensure that ongoing support is provided to individuals by fostering an environment that assists individuals in becoming active participants in every aspect of their lives (i.e., self-care routines, health, safety, household chores, socialization and overall well being) and ensuring that a high quality of life is maintained
  • Assists with the training of new employees to ensure that the residence is adequately staffed with qualified employees
  • Assists with the maintenance of weekly work schedules for all staff by assigning shifts based on availability and the particular requirements of each resident to ensure that appropriate care is administered at all times
  • Assists with the maintenance of appropriate records of staff by observing and documenting issues relating to time, attendance, and level of performance, specific deficiencies, supervisory sessions and training needs to ensure the ongoing and effective supervision of each employee
  • Verifies that all needed documentation of treatment plans is present and completed on a daily basis

Education

Associate - Social Work and Human Services

Nassau Community College
12.2017

Master of Arts -

Meadowbrook High School
Kingston Jamaica
06-1997

Skills

  • Leadership Skills
  • Computer Skills
  • Ability to Work in a Team
  • Organization Skills
  • Effective Time Management
  • Interpersonal Communication
  • First aid and CPR certification
  • Licensed OPWDD Self Direction Broker

Timeline

Villa Manager

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06.2024 - Current

Residential Manager

Ahrc Nassau
07.2017 - 06.2024

Assistant Manager

Ahrc Nassau
11.2008 - 07.2017

Associate - Social Work and Human Services

Nassau Community College

Master of Arts -

Meadowbrook High School
Nicola Williams