Nicola Case

• Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
• Managed multiple tables efficiently, ensuring timely order delivery and accuracy.
• Trained new staff on menu offerings and service protocols, fostering team collaboration.
• Monitored dining area to uphold cleanliness and ambiance standards consistently.
• Resolved guest complaints promptly, maintaining a positive dining experience for all patrons.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend, and holiday shifts.

Childcare and Supervision

• Provided daily care for infants, toddlers, and school-aged children in a safe, nurturing, and structured environment
• Supervised children at all times, ensuring physical safety and emotional well-being
• Created age-appropriate routines to support physical, emotional, and social development

Curriculum & Learning Activities

• Designed and implemented daily lesson plans including early literacy, basic math, sensory play, and motor-skill development
• Led educational activities such as arts and crafts, story time, music, and outdoor play
• Supported developmental milestones through guided play and structured learning

Meal Preparation & Nutrition

• Planned and prepared healthy, balanced meals and snacks following dietary restrictions and allergies
• Taught healthy eating habits and table manners
• Maintained a clean and sanitary meal service area

Health, Hygiene & Safety

• Performed regular sanitation of toys, surfaces, and play areas
• Administered first aid, monitored illnesses, and communicated health concerns to parents
• Practiced safe sleep routines

Behavior Guidance & Emotional Support

• Used positive reinforcement and conflict-resolution strategies to support healthy behavior
• Helped children build emotional regulation, sharing skills, and social interactions
• Provided nurturing care that built trust and security with each child

Parent Communication

• Maintained professional, consistent communication with parents through daily updates
• Discussed child progress, concerns, milestones, and behavior patterns

Scheduling & Daily Operations

• Managed child drop-off/pick-up scheduling
• Created structured daily routines balancing learning, play, meals, naps, and outdoor time
• Coordinated field trips, special activities, and birthday celebrations

Business & Administrative Duties

• Managed enrollment, paperwork, contracts, and parent agreements
• Handled billing, payments, and bookkeeping for multiple families
• Purchased and maintained supplies, educational materials, and safety equipment

Household Management

• Maintained an organized, clean, and child-safe environment at all times
• Completed daily cleaning tasks including laundry, dishes, sanitation, toy rotation, and outdoor yard checks
• Organized playrooms, learning areas, and nap spaces for maximum safety and efficiency

• Directed daily operations to ensure efficient workflow and optimal customer service experience.
• Trained and mentored staff, fostering a collaborative team environment and improving employee performance.
• Implemented inventory management strategies to maintain stock levels and reduce waste.
• Analyzed sales data to identify trends, driving targeted marketing initiatives that increased foot traffic.
• Conducted regular performance evaluations, providing constructive feedback to enhance team productivity.
• Developed and enforced store policies to enhance compliance with health and safety regulations.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Completed point of sale opening and closing procedures.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
• Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
• Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Processed vendor invoices efficiently, ensuring timely payments and adherence to company policies.
• Reconciled accounts payable transactions, maintaining accuracy in financial records and reporting.
• Assisted with month-end closing procedures, contributing to accurate financial statements and analysis.
• Collaborated with cross-functional teams to resolve discrepancies and improve invoice processing workflows.
• Implemented best practices for invoice approval processes, enhancing operational efficiency and reducing delays.
• Managed vendor relationships effectively, addressing inquiries and resolving issues promptly to maintain service quality.
• Managed vendor relationships, ensuring prompt responses to inquiries and resolving disputes.
• Coordinated with other departments as needed for approval or clarification on invoiced items, promoting effective cross-functional collaboration throughout the organization.
• Processed check disbursements and reconciled related ledger.
• Assisted with month-end closing tasks, ensuring timely completion of financial statements.
• Maintained a high level of confidentiality when handling sensitive financial data, ensuring the utmost discretion and professionalism in all dealings with internal and external stakeholders.
• Completed month-end closings with journal entries and reconciling accounts.
• Reduced late payment fees through timely and accurate invoice management.
• Reviewed open purchase orders for integrity, accuracy and completeness of vendor information.
• Facilitated timely payments by monitoring accounts payable aging reports and prioritizing high-risk items.
• Supported audit processes, gathering necessary documentation to ensure compliance with company policies and regulations.
• Streamlined invoice processing by implementing an efficient filing system.
• Tracked expenditures and prepared reports for records and management review.
• Collaborated with the purchasing department for seamless order-to-payment processes.
• Assisted in annual expense report audits to ensure compliance with company policies and procedures, identifying any potential discrepancies or areas of improvement.
• Streamlined communication with suppliers, establishing dedicated channel for invoice inquiries and updates.
• Supported cross-departmental financial initiatives by providing accounts payable data for budgeting exercises.
• Reduced processing errors, implementing double-check system for all outgoing payments.
• Entered figures using 10-key calculator to compute data quickly.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.