Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicolai Johnson

San Antonio,TX

Summary

Dynamic and results-oriented Customer Development Representative with over 5 years of experience in driving customer growth and engagement in a various work environments. Skilled in identifying new business opportunities, building strong client relationships, and delivering personalized solutions. Proficient in CRM systems and digital communication tools. Excellent communication and problem-solving skills focused on customer satisfaction and achieving business goals. Self-motivated and effective in remote work settings while contributing to team success and company growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Craftsman/Installation Tech

Power Home Remodeling
10.2023 - Current
  • Communicate with clients to understand their needs and preferences, providing expert advice on window styles, materials, and maintenance
  • Enhanced customer satisfaction by delivering high-quality craftsmanship in all projects.
  • Work collaboratively with other team members, including other craftsmen, project managers, and apprentices.
  • Collaborated with team members on large-scale projects, promoting efficient division of labor and successful completion within deadline constraints.
  • Spearheaded creative problem-solving initiatives that resulted in innovative solutions for complex design challenges.

Customer Development Representative

Power Home Remodeling
12.2022 - 05.2023
  • Proactively reach out to potential clients through various channels such as door to door and networking events
  • Identify and qualify new business opportunities and potential customers
  • Maintain an in-depth understanding of the company's products and services
  • Answer customer inquiries and provide detailed information about product features and benefits
  • Influenced customers to grow sales, improve service and identify customer service and logistics efficiencies by utilizing new techniques, tools and information systems.

Front Desk Agent/Night Auditor

RL
12.2020 - 06.2021


  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.

Events Marketer

Leaf
05.2019 - 11.2019


  • Ensures the collection of lead/customer information before the end of each interaction to hand off to sales team
  • Develop, plan, and execute a variety of events including trade shows, conferences, product launches, and promotional events
  • Coordinate all logistical aspects of events, including venue selection, vendor management, and on-site operations.
  • Connected with potential clients through strategic networking opportunities at industry gatherings or functions.

Express Teller (Customer Relations Representative)

Bank of Nova Scotia
11.2016 - 03.2017
  • Greet and assist various financial interactions and queries with the aim of getting customers to utilize the bank's self-service options
  • Refer customers to investment and sales officers based on their financial needs
  • Other ad-hoc duties given by management.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

Server

Tommy's Tavern And Tap
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Cultivated warm relationships with regular customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Education

Bachelor of Science - Experimental Biology

UNIVERSITY OF THE WEST INDIES

Skills

  • Customer Relationship Management
  • Proficiency in understanding customer needs and addressing their concerns effectively
  • Ability to convey technical information in an easy-to-understand manner
  • Comfortable using various digital communication tools and platforms ( Zoom)
  • Ability to prioritize tasks and manage time effectively in a remote work environment
  • Strong attention to detail to ensure accuracy in customer records and communications

Certification

Security Guard Training Certificate 16 and 8hr, Guardian Group Services, 11/01/2022, 11/05/2022

Timeline

Craftsman/Installation Tech

Power Home Remodeling
10.2023 - Current

Customer Development Representative

Power Home Remodeling
12.2022 - 05.2023

Front Desk Agent/Night Auditor

RL
12.2020 - 06.2021

Events Marketer

Leaf
05.2019 - 11.2019

Express Teller (Customer Relations Representative)

Bank of Nova Scotia
11.2016 - 03.2017

Server

Tommy's Tavern And Tap

Bachelor of Science - Experimental Biology

UNIVERSITY OF THE WEST INDIES

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