Hubspot
Nicolai Johnson
San Antonio
Summary
Dynamic individual with hands-on experience in Customer Success and Sales, with a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sale Consultant
IPAC Chrysler Jeep Dodge Ram
08.2024 - Current
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
Customer Development Representative/ Craftsman
Power Home Remodeling
05.2023 - 08.2024
- Acted as a support resource and secondary point of contact for clients, ensuring seamless service delivery
- Collaborated with cross-functional teams to resolve customer issues and ensure a seamless customer experience
- Participated in customer meetings, coordinating, supporting, and addressing customer needs and concerns
- Created and maintained project documents, ensuring adherence to client deadlines and providing regular updates
- Maintained accurate customer information and detailed notes for precise setup and service delivery
Customer Success Manager
Salesforce Integration Solutions
01.2021 - 05.2023
- Conducted onboarding meetings via video call to ensure customers and agency partners could effectively use our product
- Managed ongoing relationships to increase engagement and reduce churn for both direct customers and agency partners
- Provided customer support through email, Slack, and Zoom, addressing inquiries and troubleshooting issues
- Created customer-facing support documentation and self-service resources
- Worked with internal teams and external partners to address platform issues and track incidents
- Identified opportunities for product improvements, creating tickets for the engineering team based on customer and partner feedback
Server
Tommy's Tavern And Tap
06.2021 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Upsold high-profit items to enhance sales numbers and improve customer experience
Front Desk Agent/Night Auditor
RL
12.2020 - 06.2021
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences
Customer Success Specialist
TechBridge Solutions
03.2019 - 12.2020
- Delivered personalized customer success strategies to a portfolio of high-value clients, increasing retention by 15%
- Developed training materials and conducted webinars to enhance customer understanding and usage of our SaaS product
- Analyzed customer data to identify trends and provided actionable insights to both customers and internal teams
- Collaborated with the product team to develop new features based on customer feedback
- Monitored customer health metrics and proactively reached out to address potential issues
Events Marketer
Leaf
05.2019 - 11.2020
- Developed, planned, and executed a variety of events including trade shows, conferences, product launches, and promotional events
- Coordinated all logistical aspects of events, including venue selection, vendor management, and on-site operations
- Connected with potential clients through strategic networking opportunities at industry gatherings or functions
Express Teller (Customer Relations Representative)
Bank of Nova Scotia
11.2016 - 03.2017
- Greeted and assisted various financial interactions and queries with the aim of getting customers to utilize the bank's self-service options
- Referred customers to investment and sales officers based on their financial needs
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
Education
Bachelor of Science - Bachelor of Science
University of The West Indies
Kingston Jamaica 11-2016
Skills
- Strategic communications
- Customer relationship building
- CRM software
- Upselling
- B2B sales and customer service
- Product demonstrations
- Demonstrating vehicle features
- Email and telephone etiquette
- Financial acumen
Certification
Indtroduction to Social Media Marketing, Meta, Coursera
12/22
Software
Timeline
Sale Consultant
IPAC Chrysler Jeep Dodge Ram
08.2024 - Current
Customer Development Representative/ Craftsman
Power Home Remodeling
05.2023 - 08.2024
Server
Tommy's Tavern And Tap
06.2021 - 10.2022
Customer Success Manager
Salesforce Integration Solutions
01.2021 - 05.2023
Front Desk Agent/Night Auditor
RL
12.2020 - 06.2021
Events Marketer
Leaf
05.2019 - 11.2020
Customer Success Specialist
TechBridge Solutions
03.2019 - 12.2020
Express Teller (Customer Relations Representative)
Bank of Nova Scotia
11.2016 - 03.2017
Indtroduction to Social Media Marketing, Meta, Coursera
12/22
Bachelor of Science - Bachelor of Science
University of The West Indies
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