Hi, I’m
Nicola Marie King
Dublin,CA
Summary
OPERATIONS & COMPLIANCE: MUNICIPAL, EDUCATION, EVENTS & RECREATIONAL
Leveraging my extensive experience to strategically and effectively contribute to or lead a team, brand or service.
Highly motivated, creative, and performance-driven with over 21 years of experience in municipal and retail operations, producing events, managing projects and team development. Focusing on success and strength, clear, goal-oriented solutions are procured.
Overview
26
years of professional experience
1
Certification
Work History
Alameda Unified School District
Department Office Specialist
06.2022 - Current
Job overview
- Coordinate and facilitate communications between internal departments, the general public and government agencies
- Prepare CUPCCAA, informal and formal bid contracts, and specification packages for district projects and/or transportation needs; review contractor licensing and DIR bonding requirements
- Compile, review and adhere to facility maintenance compliance requirements (fire and/or life safety systems, alarms, waste and OSHA)
- Data management for the purpose of following legal and/or administrative requirements
- Document administration and record retention to ensure easy accessibility to information using a variety of software platforms (Microsoft, Apple, Google, Adobe)
- Develop, teach and participate in a variety of meetings, workshops, and/or trainings for team development
- Schedule oversight of appointments, meetings, conferences, travel reservations/accommodations, facility usage, etc. for various levels of staffing
- Arrange, review, track and distribute keys and key logs for the purpose of ensuring site security in accordance with established guidelines
- Research, order, assemble and coordinate distribution of technology devices, applications and MDMs
- Provide reporting forecast analysis and identify objectives by analyzing feedback, observing consumers and collecting surveys
- Collect, review and store required documentation to process facility rental calendar
- Prepare cost estimates, invoices, tracks payments and compile logistics in accordance with thresholds for the purpose of ensuring a safe and efficient event environment
- Detect errors and initiate or arrange for corrective action, following through with cognizant parties to verify resolution
- Maintain composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction
Alameda Unified School District
Staff Secretary II
10.2017 - 06.2022
Job overview
- Provide administrative assistance to a District-level Director, plan, organize and coordinate a variety of clerical and other office functions and activities
- Distribute information or direct to appropriate personnel; explain, interpret, and provide information concerning policies, procedures and established guidelines
- Coordinate and facilitate communications and serve as liaison between the District and parents, students, school sites, vendors, community organizations and the general public; communicate with federal, State, and local government agencies
- Maintain a variety of complex records and files related to the assigned function; establish and maintain a variety of lists, files and records including confidential materials; review and maintain records related to employees and time sheets
- Research, compile and compute information and financial data for Federal, State, County and District reports
- Provide lead direction to office staff as assigned
- Assure timely communications between department and District employees
Bartender's Unlimited
Event Captain and Bartender
08.2017 - Current
Job overview
- Manage bar inventory, restock supplies and review orders for spirits, beer, wines and mixers.
- Organize bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Share knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Follow alcohol awareness procedures for preventing excessive guest intoxication.
- Handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Train new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Componere Fine Catering
Staffing Assistant, Event Captain and Server
05.2017 - Current
Job overview
- Oversee event operations of service and food teams, delegated tasks, and trained new staff.
- Comprehension of menu, along with knowledge of wine, liquor and beer pairings, with allergen awareness
- Provide prompt and successful service to patrons including handling customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervise set up of banquet food stations and coordinated service to multiple dining areas in a diversity of event types, following strict service standards.
Rock Wall Wine Company
Events Director
05.2012 - 12.2016
Job overview
- Managed, coordinated and executed year-round calendar of events, raised brand awareness and drove organic engagement with consumers and partners.
- Recruited, trained, oriented and educated staff on proper event procedures
- Calculated, operated within and adjusted budgets
- Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products.
- Booked venues, negotiated fees, formulated contracts and solidified all vendors needed
- Collaborated with clients to ensure all requests were met
- Analyzed event performance and prepared metrics presentations for growth development
- Endorsed and developed company branding through on-site and off-site events
- Acquired, coordinated, permits and payed vendors for participation in events
- Mapped layout and configured attendance flow for presentation, safety, service and speed
- Designed and supervised the décor process to ensure appealing event exhibition
Children’s Fairyland Amusement Park
Assistant Operations Manager
08.2009 - 10.2011
Job overview
- Coordinated with Operations Manager in different operational issues and promotional activities
- Supervised daily operations of storybook amusement park
- Provided and ensured safety for employees, patrons, animals and enforcement of codes and permits
- Implemented internal system in security (keys, codes, employee access)
- Responsible for money handling, access to the safe, POS, registers, change, banking and budgetary reports
- Established client map of park for safety, directional, utility and historical markings
- Coordinated supplies, purchasing, special event necessities and administrative tasks
- Coordinated with General Manager in different operational issues and promotional activities
H & R Block
Tax Preparer and Branch Manager
12.2010 - 07.2011
Job overview
- Performed high level of customer service and satisfaction, including effective handling complaints and concerns
- Prepared tax returns and audits
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
- Coordinated supplies, purchasing, special event coordination and other administrative tasks
- Developed marketing materials
- Coordinated schedules and took payments
- Conducted First Aid, Sexual Harassment and Emergency Procedures training
- Followed up on staff tax certifications
- Prepared daily, weekly and monthly budgets and reports.
Alameda Recreation And Parks Department
Recreation Leader, Program Coordinator & Pre-School Teacher
06.1997 - 10.2007
Job overview
- Coordinated recreational active and safe play for preschool, elementary, middle & high school age children
- Planned and implemented curriculum according to age group
- Coordinated and managed staff according to regulatory ratios
- Developed positive and productive relationships with kids, parents and staff.
- Prepared and allocated appropriate budget funds according to financial plan
- Ordered and maintained supplies, equipment, paperwork and food
- Trained preschool aides, new park leaders, junior leaders, program assistants and volunteers
- Managed parental involvement in classrooms, camps, sports facilities & outdoor areas
- Accounted for all funds paid and received for programs at the park site and in office
- Exhibited extensive knowledge of the program and product for use with customer service
- Attended annual training and certification classes
- Performed routine safety checks & general cleanliness of buildings and park areas
- Merged with staff from other City of Alameda departments for special activities, events and productions.
Education
California State UniversityHayward
Bachelor of Arts from Liberal Studies, Recreation/Hospitality
& Kinesiology
06.2007
College of AlamedaAlameda, CA
Associate of Arts from Liberal Arts And Sciences
06.1999
Skills
- Customer Service
- Team Leadership
- Verbal & Written Communication
- Multitasking & Time Management
- Negotiation and Strategy
- Operational Analysis & Support
- Project Management
- Accounting & Budgeting
- Vendor Acquisition & Database Development
- Technical Functionality & Improvement
Certification
Aerial Lift, Scissor Lift, Fork Lift - February 2013
TIPS (Bartender Safety) - July 2012
Adult, Child & Infant CPR & First Aid - June 1997
Early Childhood Education - June 2007
CA Driver's License - September 1997
Timeline
Department Office Specialist
Alameda Unified School District
06.2022 - Current
Staff Secretary II
Alameda Unified School District
10.2017 - 06.2022
Event Captain and Bartender
Bartender's Unlimited
08.2017 - Current
Staffing Assistant, Event Captain and Server
Componere Fine Catering
05.2017 - Current
Events Director
Rock Wall Wine Company
05.2012 - 12.2016
Tax Preparer and Branch Manager
H & R Block
12.2010 - 07.2011
Assistant Operations Manager
Children’s Fairyland Amusement Park
08.2009 - 10.2011
Recreation Leader, Program Coordinator & Pre-School Teacher
Alameda Recreation And Parks Department
06.1997 - 10.2007
California State University
Bachelor of Arts from Liberal Studies, Recreation/Hospitality
& Kinesiology
College of Alameda
Associate of Arts from Liberal Arts And Sciences
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