- Cooking & Growing herbs, & vegetables, in home gardens
- Martial Arts/ Ju Jitsu and Kickboxing
- Swimming
- Creative Writing
NICOLANDRIA ZAMPELLA
Bayonne,NJ
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations at COUNTY OF HUDSON, ROADS DEPARTMENT. Skilled in sales expertise and event coordinating, adept at fostering team unity and managing tasks efficiently. Achieved significant improvements in operational efficiency and customer loyalty through effective communication and managerial skills. Proven track record of reaching and exceeding sales quotas. Previous experience includes cooperate sales and fashion industry.
Overview
12
12
years of professional experience
Work History
Clerk
COUNTY OF HUDSON, ROADS DEPARTMENT
10.2023 - Current
- Improves customer satisfaction by promptly answering inquiries and providing accurate information and acting as a liaison between constituents and supervisors.
- Provides quality clerical support through data entry, including billing, requisitions and purchase orders through document management, email correspondence, and overseeing operation of office equipment.
- Supports administrative staff with timely completion of daily tasks, ensuring smooth office operations which includes ADP payroll processing, calendars, and overtime spreadsheets.
- Assists in budget preparation to ensure financial efficiency within department.
Head Bartender/Server Trainer/Host Supervisor
LAICO'S RESTAURANT
08.2014 - Current
- Performs opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Develops a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trains new bartenders, servers and hosts on drink recipes, mixing techniques, table service and customer service skills to enhance overall performance
- Assists in event planning and execution, delivering memorable experiences and creative ideas for private parties and corporate functions.
Bookkeeper, Restaurant Floor Manager
Rosticeria Da Gigi
08.2012 - 09.2017
- Maintained and processed invoices, deposits, and money logs.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
- Streamlined daily operations for smooth service flow through effective staff scheduling, task delegation, and communication.
- Collaborated with the kitchen staff to ensure timely delivery of high-quality meals during peak periods and helped create menu items and daily specials
- Contributed to marketing efforts by collaborating with the owner on promotional materials and social media.
Education
Bachelor of Arts - English Literature
Monmouth University
West Long Branch, NJSkills
- Sales expertise/ Customer Service
- Event Coordinating
- Team oriented/ Managerial
- Written and Verbal communications
Interests
Timeline
Clerk
COUNTY OF HUDSON, ROADS DEPARTMENT
10.2023 - Current
Head Bartender/Server Trainer/Host Supervisor
LAICO'S RESTAURANT
08.2014 - Current
Bookkeeper, Restaurant Floor Manager
Rosticeria Da Gigi
08.2012 - 09.2017
Bachelor of Arts - English Literature
Monmouth University
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