NICOLAOS KAZAKEAS
Ruther Glen,VA
Summary
Seasoned bilingual Program Manager with 8+ years of experience designing and managing Business & Tech programs. Impeccable track record of project completion and ongoing program support. Well versed in Agile, Lean Six Sigma and Project Management environments with a strategic mindset. Sets and meets goals in white space environments, eliminates or overcomes obstacles and manages risk for company and clients.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Process Manager
Capital One
01.2020 - Current
- Strategically worked in a white space to create and manage a company wide testing program for the company's new employee & costumer technology platform (validated over 400 tech features costing over 60+ million dollars)
- Created a new blueprint for launch/execution of the new technology platform for the entire company & led the conversation efforts for over 40,000 associates
- Created a new incident process resulting in company wide risk mitigation of over 90+ million dollars
- Managed a tech consolidation project increasing department efficiency by 30% semi-annually
- Established new testing process and led testing of 15 new digital strategies for customer servicing
- Managed a large scale team comprised of tech and project management resources for all the initiatives
Process Manager
Capital One
01.2019 - 01.2020
- Managed a large Agile Delivery Team focusing on M&A Intent execution and agent readiness contributing to over 260 strategic initiatives launched in the company
- Managed financial and project risk across Strategic and Product teams in the company
- Managed delivery for AWS (One Comm 1.0) conversion company wide (48,000 associates)
- Established a new federated interaction model for Product and Operation teams for strategic tech launches
- Operations Strategic Lead for our Core and Small Business costumer base
Operations Manager
GEICO, Government Employees Insurance
01.2017 - 01.2019
- Performance management of teams of 9-15 associates - Manager of the Quarter
- Drove increase partner satisfaction through implementation of new lean business process
- Green Belt - Process Implementation for company sales increasing revenue by 35+ million
- Data analysis to successfully redesign IT resource for department - Business Plan
- Collaborated with Director of Sales to develop and implement project plans
- Created project reports & business cases for Executives
Associate Director
University of Richmond Housing Office
02.2016 - 01.2017
- Analysis and planning for academic and operations efficiencies
- Conducted campus wide events for undergraduate students (2500+ students)
- Lead for statistical business analysis for building expansion/renovation
- Emergency personnel committee; Liaison for academic units on legal complaints
- Facilities management for all campus dormitories
- Represented department interested on broader change control meetings with stakeholders
Associate Manager - Intern
BBDO
05.2014 - 07.2014
- Lead of Marketing Campaign for the 2014 World Cup Greek National Team (televised event)
Associate Manager - Intern
Daedalus Informatics
06.2012 - 12.2012
- Client & Partner Liaison for A.I. cloud system deployment
Business Analyst
Universal Security Service
05.2010 - 08.2011
- Business Analysis for business market expansion
Education
Bachelor of Science - Business Administration, Management
University of Richmond (UR), Robins School of Business
Richmond, VASkills
- Proficiency in MS Office (eg Excel)
- Six Sigma & Yellow Belt Certification GREEN BELT designation experience Detail-oriented
- Fluent in English & Greek Strategic planning
- Project planning and development Risk Management
- Strategic Direction
- SAFe Certification & PMP (in progress)
Accomplishments
- Professionally contracted Soccer Player in Greece
- Organizer for Model United Nations conference (3000 students & 4 Political Ambassadors)
- Regional Greek Chess Champion
- Motivation Speaker for children with disabilities
Certification
- Yellow Belt Certification (Green Belt designation)
- SAFe Agile
- PMP (In progress)
Timeline
Process Manager
Capital One
01.2020 - Current
Process Manager
Capital One
01.2019 - 01.2020
Operations Manager
GEICO, Government Employees Insurance
01.2017 - 01.2019
Associate Director
University of Richmond Housing Office
02.2016 - 01.2017
Associate Manager - Intern
BBDO
05.2014 - 07.2014
Associate Manager - Intern
Daedalus Informatics
06.2012 - 12.2012
Business Analyst
Universal Security Service
05.2010 - 08.2011
Bachelor of Science - Business Administration, Management
University of Richmond (UR), Robins School of Business
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