Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Nicolas Quintero

New York,NY
Nicolas Quintero

Summary

Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments in the dining floor as a runner busser and server.

Highly personable and skilled in customer service, with background as Host and Hostess in restaurant, lounge, and coffee shop settings. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
years of professional experience

Work History

La Esquina - Mexican Restaurant, New York, NY

Restaurant Host
2023.09 - Current (1 year)

Job overview

  • Greeted guests upon arrival and escorted them to their tables.
  • Assigned seating arrangements for parties of varying sizes, ensuring all guests were comfortable.
  • Answered inquiries regarding menu items, restaurant services, and special events or promotions.
  • Provided excellent customer service by taking orders accurately and promptly delivering food to customers' tables.
  • Collected feedback from customers about their experience at the restaurant.
  • Offered assistance to servers when needed during busy shifts.
  • Tracked reservations in order to maximize seating capacity without compromising quality of service.
  • Monitored dining room activity throughout shift; addressed any issues quickly and professionally.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.

La Esquina - Mexican Restaurant, New York

Busser, Runner
2022.08 - Current (2 years & 1 month)

Job overview

  • Greeted customers and answered questions about menu items.
  • Provided quick and efficient clearing of tables between courses.
  • Bussed and reset tables in an orderly fashion.
  • Replenished napkins, condiments, silverware and glassware as needed.
  • Ensured that each table was properly set before seating guests.
  • Conducted regular checks on customer satisfaction levels during meal service.
  • Communicated with kitchen staff regarding any special requests from customers.
  • Maintained a friendly attitude towards customers at all times.
  • Observed tables to tend to guest needs and identify customer service opportunities.

Fonda Chelsea, New York, NY

Server Busser
2020.06 - 2023.06 (3 years)

Job overview

  • Greeted customers and answered questions about menu items.
  • Provided quick and efficient clearing of tables between courses.
  • Bussed and reset tables in an orderly fashion.
  • Replenished napkins, condiments, silverware and glassware as needed.
  • Delivered food orders to tables in a timely manner according to company standards.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked food before serving it to customers.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Stayed informed about daily specials, new menu items, promotions.

Mr Chow, New York, NY

Server Assistant
2018.09 - 2019.11 (1 year & 2 months)

Job overview

  • Greeted guests and answered any questions they had about the menu.
  • Provided excellent customer service to ensure a pleasant dining experience for all patrons.
  • Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
  • Organized menus, silverware, and condiments at each table prior to seating guests.
  • Resolved customer complaints swiftly and professionally when needed.
  • Maintained cleanliness of dining area by wiping down tables after each seating.
  • Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
  • Ensured that all utensils were sanitized properly before use.
  • Communicated effectively with other personnel to coordinate tasks efficiently.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.

Cafe Luxembourg, New York, NY

Busser
2018.08 - 2019.02 (6 months)

Job overview

  • Greeted customers and answered questions about menu items.
  • Provided quick and efficient clearing of tables between courses.
  • Bussed and reset tables in an orderly fashion.

Cooper's craft and kitchen , New York, NY

Barback
2017.08 - 2018.05 (9 months)

Job overview

  • Assisted bartenders by stocking beer, wine, liquor, and other bar items.
  • Restocked ice and prepared garnishes for drinks.
  • Cleaned the bar area including counters, glasses, and utensils throughout shift.

Education

Corhuila University Colombia

Associate of Applied Science from Industrial Engineering
2016-05

University Overview

Skills

  • Cultural Sensitivity
  • Salesmanship
  • Guest Relations
  • Social Perceptiveness
  • Integrity and Honesty
  • Guest Engagement
  • Server Support
  • Reservations Management
  • Event Planning
  • Customer Service
  • Price memorization
  • Table setting arrangements
  • Dining customer service
  • Effective customer upselling
  • Positive and professional
  • Restaurant Operations
  • Cleaning and sanitation
  • Payment Processing
  • Takeout order processing
  • Strong interpersonal skills
  • Guest Seating
  • Reservation coordination
  • Reservation Management
  • Food station setup

Timeline

Restaurant Host
La Esquina - Mexican Restaurant
2023.09 - Current (1 year)
Busser, Runner
La Esquina - Mexican Restaurant
2022.08 - Current (2 years & 1 month)
Server Busser
Fonda Chelsea
2020.06 - 2023.06 (3 years)
Server Assistant
Mr Chow
2018.09 - 2019.11 (1 year & 2 months)
Busser
Cafe Luxembourg
2018.08 - 2019.02 (6 months)
Barback
Cooper's craft and kitchen
2017.08 - 2018.05 (9 months)
Corhuila University
Associate of Applied Science from Industrial Engineering
Nicolas Quintero