NICOLAS APOSTOLIDES
Fort Pierce,FL
Summary
Experienced and attentive corporate trainer adept at crafting lessons tailored to individual group dynamics and training requirements. Goal-oriented, enterprising, and skilled in public speaking, relationship-building, and communication. .
Overview
34
34
years of professional experience
Work History
Senior Corporate Trainer
TooJay's Restaurant And Deli
West Palm Beach, FL
04.2023 - Current
- Prepared detailed lesson plans for each module of the corporate training program.
- Created evaluation forms to assess effectiveness of training sessions, reviewed results with management teams, and adjusted training pace as needed based on feedback.
- Facilitated workshops to promote learning retention through interactive activities such as role playing exercises, case studies and group discussions.
- Developed e-learning modules, online courses, video tutorials and other materials to facilitate training sessions.
- Conducted training needs assessments to identify gaps in employee knowledge and skills, and developed customized corporate training programs accordingly.
- Performed administrative tasks such as scheduling meetings, managing budgets and ordering supplies necessary for successful completion of assigned projects.
- Provided ongoing coaching and feedback to trainees on their performance during the course of their professional development.
General Manager
TooJay's Restaurant And Deli, gENE
Vero Beach, FL
03.2019 - 04.2023
- Ensured compliance with local health department regulations regarding food safety standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Assistant General Manager
TooJay's Restaurant And Deli
Vero Beach, FL
08.1996 - 03.2019
- Monitored inventory levels and placed orders for new stock as needed.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Coordinated with the General Manager to develop and implement strategic plans.
- Oversaw facility maintenance and repairs to ensure a high standard of presentation.
- Participated in recruitment, interviewing, and hiring processes to build a strong team.
Executive Chef
The Gardenia
New York, NY
04.1990 - 06.1996
- Designed innovative dishes that incorporated global flavors into traditional cuisine.
- Coordinated with front-of-house staff regarding reservations and table management.
- Created daily specials based on seasonal ingredients and customer feedback.
- Provided guidance and support for Sous Chefs during peak service hours.
- Conducted regular staff meetings to discuss menu changes, special events, promotions.
- Directed kitchen staff in food preparation and presentation to ensure high quality standards were met.
- Controlled labor costs through effective use of staff scheduling techniques.
- Supervised the selection, training, scheduling, and performance of kitchen personnel.
- Monitored quality, presentation and quantities of plated food across line.
Education
Bachelor of Arts - Liberal Arts And General Studies
Queens College of The City University of New York
Flushing, NY05-1998
Culinary Arts
French Culinary Institute
New York, NYSkills
- Learning Management Systems
- Needs Assessment
- Organizational Development
- Technical training
- Team development strategies
- New Employee Training
- Performance monitoring
- Performance Evaluation
- Diversity and Inclusion
- Staff Training
Languages
English
Professional
Greek
Professional
Spanish
Professional
French
Limited
Italian
Limited
References
References available upon request.
Timeline
Senior Corporate Trainer
TooJay's Restaurant And Deli
04.2023 - Current
General Manager
TooJay's Restaurant And Deli, gENE
03.2019 - 04.2023
Assistant General Manager
TooJay's Restaurant And Deli
08.1996 - 03.2019
Executive Chef
The Gardenia
04.1990 - 06.1996
Bachelor of Arts - Liberal Arts And General Studies
Queens College of The City University of New York
Culinary Arts
French Culinary Institute
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