Nicolas Aquino
San Jose,CA
Summary
Dynamic team player and quick learner, excelled in fast-paced environments at Big Mug Coffee Roasters and IKEA, enhancing customer loyalty through exceptional service and critical thinking. Demonstrated strong work ethic and multitasking abilities, significantly contributing to team success and positive workplace atmosphere. Skilled in customer interaction and problem resolution, fostering increased satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Barista
Big Mug Coffee Roasters
09.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
Customer Service Representative
IKEA
07.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Responded to customer requests for products, services, and company information.
Food Service Worker
Bronco Billy's Pizza Palace
07.2020 - 07.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Education
Bachelor of Science - Kinesiology - Rehabilitation Sciences
San Jose State University
San Jose, CA05.2025
High School Diploma -
James Logan High School
Union City, CA05.2021
Skills
- Friendly and outgoing
- Team Player
- Critical Thinking
- Quick Learner
- Positive Attitude
- Strong Work Ethic
Timeline
Barista
Big Mug Coffee Roasters
09.2023 - Current
Customer Service Representative
IKEA
07.2022 - 12.2022
Food Service Worker
Bronco Billy's Pizza Palace
07.2020 - 07.2021
Bachelor of Science - Kinesiology - Rehabilitation Sciences
San Jose State University
High School Diploma -
James Logan High School
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