Nicolas Baez Reyes
Kissimmee ,FL
Summary
Experienced tourism and hospitality specialist dedicated to delivering services with high standards and levels of excellence. Passionate about providing exceptional customer service and constantly seeking opportunities for professional growth and comprehensive knowledge in the field. Committed to continuous improvement, eager to acquire new skills that will enable becoming a well-rounded professional.
Overview
12
12
years of professional experience
3
3
Certification
Work History
Bartender
El Cilantrillo Restaurant
04.2024 - Current
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender
Crust
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Development and innovation in crafting cocktails.
Server
Tapatio Mexican Restaurant
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Maitre
San Francisco Lodge
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained sanitary and organized work environment by implementing and executing safe food handling, food service and cleaning procedures.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Bartender & Barista
Turri S.A.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
Barista
Mango´s Café
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
Associate of Business Administration - Tourism And Hotel Management
Duoc Uc
Chile12.2020
High School Diploma -
Ana Maria Janet
Chile12.2015
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Memory retention
- Professional appearance
- Food service
- Beverage preparation
- Drink preparation techniques
- Inventory
- Professional service standards
Certification
Professional Bartender
Marketing and Sales
Event and Convention Management
Tour Guide
BSP Agent
- FL Driver's License
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Limited Working
Timeline
Bartender
El Cilantrillo Restaurant
04.2024 - Current
Associate of Business Administration - Tourism And Hotel Management
Duoc Uc
High School Diploma -
Ana Maria Janet
Bartender
Crust
Server
Tapatio Mexican Restaurant
Maitre
San Francisco Lodge
Bartender & Barista
Turri S.A.
Barista
Mango´s Café
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