NICOLAS BAKER
Lake Stevens,US
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
20
20
years of professional experience
Work History
Shift Leader
AMPM Arco
10.2023 - Current
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Supervised and led employees to maintain productivity and customer service levels.
- Received and processed deliveries and invoices.
- Maintained accurate records of Lottery ticket counts and ensured efficient activation process.
- Wrote bi-weekly store orders.
- Flexibly managed shifting priorities in response to changing needs.
Customer service member
Pioneer Station
09.2021 - 09.2023
- Assist customers to efficiently conclude transactions
- Food preparation and packaging
- Accepting deliveries and verifying incoming product
- Daily assessment of needs to effectively prioritize tasks.
Flooring Specialist
Home Depot
07.2019 - 04.2021
- Assist customers in learning the difference in flooring materials and help select the right flooring for their needs
- Set appointments for flooring measurements and installations
- Prepare sales contracts and maintain records related to sales.
Cashier
AMPM Arco
03.2015 - 12.2016
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
Cashier
AMPM Arco
04.2004 - 09.2009
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
Education
Certificate of Completion - Union Carpentry Pre-Apprenticeship
Angell Job Corps
Yachats, Oregon04.2001
GED - GED
Clatsop Community College
Astoria, Oregon04.1999
Skills
- Creative Problem-Solving
- Shift Paperwork Completion
- Cash Handling
- POS System Operation
- Team Leadership
- Staff Training and Development
- Experienced with Ordering and Receiving Deliveries
- Adaptable to changing conditions in a dynamic environment
- Bi-lingual ( English,Spanish)
- Previous Management Training Classes
Timeline
Shift Leader
AMPM Arco
10.2023 - Current
Customer service member
Pioneer Station
09.2021 - 09.2023
Flooring Specialist
Home Depot
07.2019 - 04.2021
Cashier
AMPM Arco
03.2015 - 12.2016
Cashier
AMPM Arco
04.2004 - 09.2009
Certificate of Completion - Union Carpentry Pre-Apprenticeship
Angell Job Corps
GED - GED
Clatsop Community College
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