Nicolas Barenz
Spring,TX
Summary
Dynamic and results-oriented operations professional with a robust background in managing high-stakes projects for Fortune 300 companies. Expert in harnessing data-driven strategies to streamline operations, enhance productivity, and uncover new business opportunities. Equipped with profound analytical acumen and proven ability to lead cross-functional teams, eager to apply skills in a challenging role that demands innovative problem-solving and strategic oversight to drive business success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
US Field Service Operations Manager
Henry Schein Inc.
04.2021 - Current
- Pioneered data-driven strategies and analytics to enhance operational efficiency and profitability, resulting in multi-million-dollar equipment sales opportunities and revealing six-figure annual cost savings.
- Orchestrated nationwide interdepartmental customer projects, consistently surpassing performance expectations, and bolstering organizational success for multi-million-dollar clients.
- Served as primary liaison for operations-related strategy, handling critical escalations and projects, and applying insightful reporting to optimize productivity.
Regional Operations Manager
Henry Schein Inc.
07.2017 - 04.2021
- Spearheaded the management and development of 17-person team, successfully directing a $40 million P&L within a 100-mile radius territory.
- Dramatically reduced service response times from 3 days to 1 day and drove 12% nationwide increase in labor revenue, coupled with 25% reduction in labor expenses by enhancing technician productivity metrics.
- Attained 100% success rate in business objectives across multiple categories, including employee productivity, inventory management, and regulatory compliance, through robust data-driven strategies.
Business Analyst
Henry Schein Inc.
04.2016 - 07.2017
- Orchestrated account infrastructure for mid-level customer market across 8,000 locations, generating $325 million annually; analyzed and revamped pricing strategies and account structures to establish clear performance patterns.
- Engineered and implemented management process for new buying group market, successfully navigating its growth to $18 million in annual revenue at inception through strategic analysis and execution.
- Boosted account implementation efficiency by 60%, shortening timeline from start to finalization; developed and refined Standard Operating Procedures (SOPs) and led comprehensive training programs to ensure sustainability and consistency.
Managed Accounts Representative
Henry Schein Inc.
03.2015 - 04.2016
- Expertly managed multiple high-stakes projects simultaneously, enhancing process tolerance and consistently exceeding customer specifications and business deadlines; led mass licensing project that sustained $46 million in annual revenue.
- Conducted comprehensive risk-benefit analyses for regulatory compliance, ensuring optimal outcomes for both customers and firm; significantly contributed to onboarding of 30,000 accounts, facilitating $300 million in annual revenue growth through strategic business acquisitions.
Verifications Representative
Henry Schein Inc.
04.2014 - 03.2015
- Managed verification of customer licensing for state and federal regulated product orders, identifying and implementing new acceptable licensure methods for delivery of professional use and regulated products.
- Developed and executed KPI reporting, delivering insightful presentations to leadership on daily and weekly basis to drive strategic decision-making and operational improvements.
Customer Service Representative
Henry Schein Inc.
12.2012 - 04.2014
- Delivered outstanding customer support by resolving broad spectrum of issues, excelling in de-escalation techniques for highly emotional customers, in fast-paced, high-volume call center environment.
- Managed over 140 calls daily, consistently meeting and exceeding call quotas and quality performance standards set by leadership, demonstrating exceptional efficiency and service delivery.
Education
MBA - Data Analytics
Texas A&M University
Texas05.2024
Skills
- Core Competencies: Analytics, Complex Problem-Solving, Operations
- CRM Specializations: JD Edwards (JDE), Siebel, Salesforce
- Business Intelligence: Power BI, Tableau, Data Warehouse
- Video Conferencing: Teams, Zoom
Additional Honors
Goodwill Ambassador Award – Henry Schein Inc.
Received company-wide award in recognition of outstanding work ethic, showing initiative to conquer new challenges with a positive attitude, being a strong role model and team player.
Certification
- Six Sigma: Black Belt - 2024
- SQL Essentials Training - 2024
- Power BI & Excel Essentials Training - 2022
- Tableau Essentials Training - 2022
Timeline
US Field Service Operations Manager
Henry Schein Inc.
04.2021 - Current
Regional Operations Manager
Henry Schein Inc.
07.2017 - 04.2021
Business Analyst
Henry Schein Inc.
04.2016 - 07.2017
Managed Accounts Representative
Henry Schein Inc.
03.2015 - 04.2016
Verifications Representative
Henry Schein Inc.
04.2014 - 03.2015
Customer Service Representative
Henry Schein Inc.
12.2012 - 04.2014
MBA - Data Analytics
Texas A&M University
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