Dynamic Front Desk Associate at a basketball gym, adept at fostering relationships and enhancing guest experiences. Leveraged organizational skills and motivational leadership to maintain a welcoming environment and streamline check-in processes. Successfully managed high-pressure situations while ensuring customer satisfaction and retention through effective communication and assistance.
Offering personable and reliable nature, ready to learn and grow in customer-focused setting. Brings strong foundation in communication and problem-solving, essential for addressing guest needs and ensuring smooth operations. Ready to use and develop time management and multitasking skills in Desired Position role.
Offering personable and reliable nature, ready to learn and grow in customer-focused setting. Brings strong foundation in communication and problem-solving, essential for addressing guest needs and ensuring smooth operations. Ready to use and develop time management and multitasking skills in Desired Position role.
Work History
Front Desk Associate
House of Hustle/ Basketball Gym
02.2025 - 04.2025
Handled high-pressure situations with composure.
Organized front desk area to maintain a professional and welcoming appearance for guests.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Performed basic daily bookkeeping tasks.
Answered guest questions and offered referrals to local points of interest.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
San Leandro High School
San Leandro, CA
06.2026
Skills
Basketball fundamentals
Sportsmanship
Coaching experience
Team management
Motivational leadership
Team bonding
Team leadership
Flexibility
Team collaboration
Organizational skills
Relationship building
Accomplishments
Achieved Result by completing Task with accuracy and efficiency.
Documented and resolved Issue which led to Results.