Nicolas Brown
Baltimore,MD
Summary
Hi my name is Nicolas brown a
Seasoned retail sales associate with strong background in customer service and sales. Skilled at meeting customer needs, optimizing product displays, and driving sales growth. Demonstrated ability to build positive relationships with customers, resulting in repeat business and increased loyalty. Past roles have resulted in significant improvements in store performance through proactive initiatives.
Overview
5
5
years of professional experience
Work History
Counselor
Boys and Girls Club
Mount Vernon, New York
06.2024 - 08.2024
- Monitored swimming areas to ensure that safety protocols were being followed by all swimmers.
- Encouraged positive behavior among campers through role modeling and reinforcement techniques.
- Managed daily operations of recreational facilities.
- Oversaw mealtime operations, ensuring dietary needs and preferences were accommodated.
- Designed and implemented daily activity schedules for groups of campers, promoting teamwork and personal growth.
- Explained principles, techniques and safety procedures and demonstrated use of materials and equipment.
- Developed and led team-building exercises, promoting cooperation and problem-solving skills.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Assisted with the planning and execution of daily activities for campers.
- Organized games and sports activities to keep campers entertained.
- Led diversity and inclusion initiatives, creating a welcoming environment for campers of all backgrounds.
- Planned various indoor activities during periods of inclement weather to promote camper satisfaction.
- Informed parents about campers' behavior, athletic achievements and other important information.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Managed conflict resolution among campers, fostering a supportive and inclusive camp environment.
- Maintained detailed records of camper progress and incidents, ensuring transparent communication with parents.
- Communicated with other counselors to coordinate group activities.
Sales Associate
Macys Department Store
New York, New York
12.2021 - 08.2024
- Sales associate
- Cashier
- Collected payments and provided accurate change.
- Conducted inventories on a regular basis to track stock levels.
- Answered customer inquiries regarding product features, pricing, and availability.
- Greeted customers to determine wants or needs.
- Organized stockroom shelves according to size, color or style.
- Maintained up-to-date knowledge of store merchandise and policies.
Takedown Team
American Christmas LLC
Mount Vernon, New York
12.2023 - 01.2024
- Inspected completed garments for any defects prior to packing them up for shipment.
- Operated industrial sewing machines to join parts of garments together with straight, cross-stitch, buttonhole, overlock, blind stitch and other types of stitches.
- Kept records of production output levels throughout each shift.
- Contacted maintenance team for machine repairs or mechanical issues.
- Promoted maximum efficiency by keeping work spaces clean and well-organized.
- Reported any issues related to faulty equipment immediately.
- Operated equipment and machinery according to safety guidelines.
- Maintained updated knowledge through continuing education and advanced training.
Chef Assistant
Lash west India restaurant
The Bronx, New York
04.2019 - 08.2023
- Prepared workstations with ingredients and tools to increase efficiency.
- Responded quickly to requests from customers or colleagues.
- Documented daily production sheets for each dish prepared.
- Tested recipes to meet company's standards for flavor, appearance and texture.
- Purchased and stored ingredients and food supplies, keeping enough goods on hand to meet daily demands.
- Displayed a positive attitude while working under pressure in a busy environment.
- Partnered with staff members during catered and specialized occasions to serve food and drinks to guests.
- Maintained cleanliness of work areas throughout shift.
- Kept accurate records of inventory levels in the storeroom.
- Communicated with wait staff regarding special orders or dietary restrictions.
- Organized prep list and coordinated efficient work to be ready for fast-paced banquet cooking operations.
Sales Associate
Adidas Outlet
Yonkers, New York
01.2022 - 06.2023
- Provided accurate information about products, prices and services.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Received and displayed product shipments on store retail shelves upon delivery.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Organized store by returning merchandise to proper areas and restocked displays.
- Conducted inventories on a regular basis to track stock levels.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
Bachelor of Science - Nursing
Morgan State University
Baltimore, MD06-2027
Skills
- Team building
- Activity planning
- Conflict resolution
- Customer service
- Inventory management
- Effective communication
- Youth mentorship
- Time management
- Product knowledge
- Stock replenishment
- Independent judgement
- Teamwork
- Phone etiquette
- Retail store operations
- Sales expertise
- Cash handling
Timeline
Counselor
Boys and Girls Club
06.2024 - 08.2024
Takedown Team
American Christmas LLC
12.2023 - 01.2024
Sales Associate
Adidas Outlet
01.2022 - 06.2023
Sales Associate
Macys Department Store
12.2021 - 08.2024
Chef Assistant
Lash west India restaurant
04.2019 - 08.2023
Bachelor of Science - Nursing
Morgan State University