Nicolas Burns
Lincoln ,CA
Summary
Diligent worker with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Valet
SF City Parking
01.2024 - 06.2024
- Valet attendant at a 3 story garage in downtown San Francisco.
- Issue tickets and park over 50 cars daily. Half of the time working alone.
- Cashier for the garage as well. Checking customers out, giving discounts when applied and handling thousands of dollars a day.
- Park cars in tight, near impossible spaces and deliver them back to customers without any damages.
- De-escalate situation with customers who were unhappy.
Bar Back
Saluhall
01.2024 - 03.2024
- Bar back at a bustling food court in SF which contained 3 bars.
- Responsibilities include: Preparing all garnishes prior to opening and during business hours. Lemon wheels, lime wedges, cucumber dice and sliced, strawberries, thyme, oranges and more.
- Help create pre-batch cocktails. I would help create syrups for our batches prior to opening. Rhubarb, simple syrup and habanero tincture to name a few. Maintaining focus and paying close attention to detail for consistency in each batch. Multiple gallons a day.
- Learned how to make wide variety of mixed drinks.
- Re-tapping beer and wine kegs.
- Checked ID cards and verified bar guests were of legal age.
- Re-stocking all fridges at all 3 bars throughout the day and as needed by bartenders.
- Pouring beer and wine for guests when busy.
- Helping customers discover their palette and make drink recommendations.
Valet
California Parking
09.2019 - 04.2023
- My shifts at California parking would consist of myself watching over 50-150 cars alone or with another lot attendant
- When guests arrive, I issue them their ticket then park the car
- After I record the data to keep track of how many cars we have and so I know their location
- Never had to file an accident claim
- Able to drive and park any vehicle including manual, electric, automatic petrol, and luxury vehicles exceeding $400,000.
- Work with the highest level of professionalism, in order to work with VIP guests and guarantee satisfaction.
Busser/Host
Wise Villa Winery
02.2018 - 08.2019
- Company Overview: One of California's Top 3 Wineries
- During my year and a half at Wise Villa I worked as a Host and Busser in a fine dining experience
- I had many responsibilities inside and outside the restaurant which included: Training Employees, Running food, Taking up to 100 reservations over the phone.
- Upsold products and sold bottles of wine
- Assisted servers with running food, bar prep and drinks. Upwards of 4+ tables.
- Took drink and appetizer orders from guests after I seated them
- I also maintained the estate, Power Washing the property, Transported thousands of cases of wine throughout the property, Bottling wine
Child Care
06.2015 - 08.2017
- I Worked for Nicole Perry, assisting her in taking care of her child by myself
- It was my pleasure to complete the following tasks on a day to day basis
- Assisted child with homework assignments and special projects across different subjects to promote academic success
- Coordinated different types of activities to enhance physical and intellectual development
- Monitored schedule to maintain sleeping, eating and school schedule for child
- Took child to extracurricular activities and on outings to approved locations
Education
Bachelor of Science - Computer Science
SFSU
San Francisco, CA12-2025
Skills
- Customer communication
- Can make 30 cocktails
- Java
- C
- Front end code developer
- Proficient in Microsoft Office
- Patience and composure
- Clean driving record
- Valid Driver's license
- Physical fitness
- Cash handling
- Memory retention
Certification
- ServSafe Food Handler's Certification
- California Driver's License
Timeline
Valet
SF City Parking
01.2024 - 06.2024
Bar Back
Saluhall
01.2024 - 03.2024
Valet
California Parking
09.2019 - 04.2023
Busser/Host
Wise Villa Winery
02.2018 - 08.2019
Child Care
06.2015 - 08.2017
- ServSafe Food Handler's Certification
- California Driver's License
Bachelor of Science - Computer Science
SFSU
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