Nicolas Cain
Woodland ,CA
Summary
Talented Customer Service Representative successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Metal Sales
08.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
Retail Sales Associate
T-Mobile
03.2022 - 08.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Store Manager
Little Caesars Pizza
03.2019 - 03.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
Bachelor of Science - Computer And Information Sciences
University of Phoenix
Tempe, AZ02.2024
Associate of Arts - Communications
Woodland Community College
Woodland, CA12.2021
Google IT Support Specialist Certification - Information Technology
Coursea
Online 12.2021
Skills
- Account Management
- Account Acquisition
- Attention to Detail
- Business Development Understanding
- Microsoft Word
- Microsoft Excel
- Customer Service
- Critical Thinking
- Customer Relationship Management
- Calm and Professional Under Pressure
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Achieved opening new customer accounts by targeting opportunities with accuracy and efficiency.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- Google IT Support Specialist Certification , Coursea - 12/2021
Timeline
Customer Service Representative
Metal Sales
08.2022 - Current
Retail Sales Associate
T-Mobile
03.2022 - 08.2022
Store Manager
Little Caesars Pizza
03.2019 - 03.2022
Bachelor of Science - Computer And Information Sciences
University of Phoenix
Associate of Arts - Communications
Woodland Community College
Google IT Support Specialist Certification - Information Technology
Coursea
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