Heather Vogt
Crosby,Texas
Summary
Motivated banking professional committed to quality customer service and possessing superb communication skills. Builds customer loyalty by resolving problems and quickly processing transactions. Over 3 years of progressive experience in retail banking. Aiming to leverage skills to successfully fill the role as a Relationship Banker.
Overview
10
10
years of professional experience
Work History
Teller
Wells Fargo
03.2019 - Current
- Process financial transactions such as deposits, withdrawals, and bill payments
- Perform ATM duties, such as loading cash and pulling deposits
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Educated customers on use of banking website and mobile apps.
- Counted, verified and handled bank deposits and armored car transactions.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
Cashier/Front Line Server
Hightwer Cafe
08.2016 - 08.2017
- Processed payments by cash, check, debit, and credit
- Checked cash drawers to ensure adequate cash and coin for transactions
- Maintained accurate drawers
- Engaged customers warmly and provided immediate and dedicated assistance
- Took customers orders and prepared take-out items
- Restocked and fronted checkout merchandise to increase sales.
RESTAURANT MANAGER
BAY AREA MEAT MARKET
08.2013 - 08.2016
- Led and directed team members on effective methods, operations, and procedures
- Met greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Actively participated in staff meetings ad operated as effective team leader
- Handled and processed cash and credit card transactions
- Created spreadsheet to track and organize holiday orders efficiently
Education
Associate of Applied Science - Business Management & Accounting
Independence University
Salt Lake City, UT09.2018
Skills
- Management
- Excellent Communication Skills
- Mathematical Strengths
- Interpersonal Skills
- Cash Handling
- Customer Service
- Discrepancy Resolution
- Cash Supply Orders
- Risk Management Evaluations
Timeline
Teller
Wells Fargo
03.2019 - Current
Cashier/Front Line Server
Hightwer Cafe
08.2016 - 08.2017
RESTAURANT MANAGER
BAY AREA MEAT MARKET
08.2013 - 08.2016
Associate of Applied Science - Business Management & Accounting
Independence University
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