Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicolas Casallas

Winter Haven,FL

Summary

Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance. Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success. Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.

Overview

3
3
years of professional experience

Work History

Supervisor

Florida Hotel
Orlando, FL
05.2023 - Current
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Negotiated with suppliers to secure cost-effective resources.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Worked closely with human resources to support employee management and organizational planning.
  • Responded to customer questions regarding products, prices and availability.
  • Led on- and off-site customer support teams across multiple time zones.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed positive relationships with customers through friendly interactions.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Answered customer inquiries and provided accurate information regarding products and services.

Server

Crickets Bar & Grill
Orlando, FL
10.2024 - 01.2025
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Delivered food orders promptly and courteously.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Trained new employees to perform duties.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Call Center Representative

Spectrum
Orlando, FL
05.2022 - 05.2023
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Performed outbound calling campaigns to promote new products or services.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Identified opportunities to upsell additional products or services when appropriate.

Education

High School Diploma -

Osceola High School
Kissimmee, FL
05-2021

Skills

  • Schedule development
  • Expectation setting
  • Conflict resolution
  • Waste reduction
  • Budget management
  • Decision-making
  • Business development
  • Performance management
  • Staff discipline
  • Data analytics
  • Quality control
  • Relationship building
  • Team building
  • Safety protocols
  • Analytical thinking
  • Customer service
  • Public speaking
  • Employee development
  • Financial management
  • Negotiation
  • Attention to detail

Languages

Spanish
Native/ Bilingual
Portuguese
Elementary
English
Native/ Bilingual

Timeline

Server

Crickets Bar & Grill
10.2024 - 01.2025

Supervisor

Florida Hotel
05.2023 - Current

Call Center Representative

Spectrum
05.2022 - 05.2023

High School Diploma -

Osceola High School
Nicolas Casallas