Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Nicolas Cascio

Easley,SC

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

1
1
year of professional experience

Work History

Member Service Associate

Muv Fitness
10.2022 - Current
  • Responded to customer calls and emails to answer questions about products and services.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Maintained and managed customer files and databases.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer and Member Services

Holiday Inn Express & Suites
06.2022 - 08.2022
  • Fostered positive working relationships with regular customers.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Kept detailed records of days stayed for all customers as well as the money being received.
  • Answered common customer questions, accepted payments and completed paperwork for current and new customers.
  • Addressed any and all deals and prices regarding membership and lodging fees

Education

Bachelor of Business Administration - Business Administration And Management

Columbia International University
Columbia, SC
05.2024

Skills

  • Customer Standards Compliance
  • Information Updates
  • Database Maintenance
  • Mobile Banking
  • Service Recommendations
  • Customer Feedback
  • Customer Support
  • Business Growth

Additional Information

As a Collegiate baseball player I have overcome adversity. Overcoming the challenges of two shoulder surgeries was a difficult task, one that demanded determination and resilience. As a college baseball player, these setbacks could have easily shattered my dreams, but I chose a different path. With dedication and spirit, I began on a journey of recovery that had low expectations. Remarkably, I managed to bounce back in half the time initially anticipated, a testament to the power of will and relentless determination. These difficult trials not only reshaped my physical well being but also fostered a profound sense of mental fortitude. Incredibly, the struggles I endured paved the way for both personal growth and team success, proving that adversity can be a catalyst for unparalleled achievements on and off the baseball field.

Timeline

Member Service Associate

Muv Fitness
10.2022 - Current

Customer and Member Services

Holiday Inn Express & Suites
06.2022 - 08.2022

Bachelor of Business Administration - Business Administration And Management

Columbia International University
Nicolas Cascio