Nicolas Castillo
Chicago,IL
Summary
Motivate server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
7
7
years of professional experience
Work History
Server
Offshore Rooftop
06.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Customer Service Representative
H&M Hennes & Mauritz
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Server
Frank Quality Produce
06.2021 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Manzo Produce
01.2020 - 04.2021
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
Server
Andres Carne De Res
01.2017 - 01.2020
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Associate of Applied Science - Business Administration
Santo Tomas
Bogota, Co09.2024
Skills
- Table Monitoring and Turnover
- Adaptable and Flexible
- Natural Leadership
- Performance Improvement
- Upsell
- Hardworking
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server
Offshore Rooftop
06.2023 - Current
Customer Service Representative
H&M Hennes & Mauritz
01.2023 - Current
Server
Frank Quality Produce
06.2021 - 10.2022
Server
Manzo Produce
01.2020 - 04.2021
Server
Andres Carne De Res
01.2017 - 01.2020
Associate of Applied Science - Business Administration
Santo Tomas
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