Nicolas Castillo
Chicago,IL
Summary
Experienced Banquet and Restaurant Server with a strong background in high-volume events and day-to-day service. Skilled in delivering exceptional customer service, adhering to health standards, and supporting team operations in various roles, including server, busser, and runner. Dedicated to exceeding guest expectations in both formal and casual settings.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Banquet Food Server
La Perla
09.2023 - Current
- Managed dietary restrictions and allergies, ensuring accurate food preparation and safe consumption by guests.
- Achieved high levels of guest satisfaction by consistently delivering exceptional service in a timely manner, contributing to the overall success of numerous banquet events.
- Handled food and beverage service for up to 150 guests, balancing heavy trays while ensuring prompt, safe delivery and minimizing spills.
- Utilized strong communication skills to effectively relay guest feedback to kitchen staff for continuous improvement of culinary offerings.
Banquet and Restaurant Server
Offshore Rooftop
06.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Coordinated food and beverage service for events hosting up to 800 guests, ensuring timely, high-quality service while managing banquet setup to meet specific event requirements.
- Developed versatility by working in diverse front-of-house roles such as hostess, runner, and expediter.
Banquet and Restaurant Server
Copper Club
10.2023 - 05.2024
- Gained valuable experience in various front-of-house roles, including hostess, runner, and expediter positions, fostering versatility and adaptability in the workplace.
- Participated in ongoing professional development programs to stay current on industry trends and best practices for superior service delivery.
- Served as an integral part of the restaurant''s success by consistently achieving performance goals and contributing to a positive work environment.
- Collaborated with kitchen staff for seamless communication of special dietary requests, leading to increased customer satisfaction.
- Handled food and beverage orders for up to 500 guests, ensuring prompt, friendly service and setting up banquet spaces according to event requirements.
Customer Service Representative
H&M Hennes & Mauritz
01.2023 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered a high volume of customer calls promptly, ensuring minimal on-hold wait times and providing efficient service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Server
Frank Quality Produce
06.2021 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Manzo Produce
01.2020 - 04.2021
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
Server
Andres Carne De Res
01.2017 - 01.2020
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
BBA - Business Administration
Santo Tomas
Bogotá, CO 12.2025 - Current
Skills
Table Monitoring and Turnover
Adaptable and Flexible
Upsell
Food Sales and Promotion
Ability to Lift 30 Pounds
Bill Computation
Food presentation
Efficient food delivery
Strong customer service
Cleanliness standards
Timeline
BBA - Business Administration
Santo Tomas
12.2025 - Current
Banquet and Restaurant Server
Copper Club
10.2023 - 05.2024
Banquet Food Server
La Perla
09.2023 - Current
Banquet and Restaurant Server
Offshore Rooftop
06.2023 - Current
Customer Service Representative
H&M Hennes & Mauritz
01.2023 - 11.2023
Server
Frank Quality Produce
06.2021 - 10.2022
Server
Manzo Produce
01.2020 - 04.2021
Server
Andres Carne De Res
01.2017 - 01.2020
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