Summary
Overview
Work History
Education
Skills
Timeline
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Nicolas Castle

Sacramento,California

Summary

Motivated individual, successful at managing customs compliance, inventory control, customer service and transportation logistics. Highly motivated and results-driven professional bringing extensive experience in logistics and distribution. Team player and natural leader with excellent communication skills. History of being an effective team member with full understanding of the underwriting process and team needs. Well-versed in using Excel to create and update tracking spreadsheets. Meticulous worker, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance and Legal. Experienced and well-rounded professional with strong leadership and relationship- building skills. Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking employee who is considered highly ambitious, able to meet or exceed monthly quotas and capable of maximizing brand awareness. Results-oriented Assistant Supervisor highly effective at motivating employees and streamlining processes. Brings extensive industry experience, business acumen and knowledge of operations to team environment. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

8
8
years of professional experience

Work History

Staff Services Analyst

CDCR
Elk Grove
07.2024 - Current
  • Developed and maintained departmental policies and procedures.
  • Prepared reports and documents to document system processes and changes.
  • Coordinated training sessions on various topics including use of applications, databases and other systems.
  • Performed data analysis to identify trends or areas needing improvement.
  • Evaluated existing systems to ensure compliance with applicable standards or regulations.
  • Provided guidance and support to team members regarding work-related issues.
  • Implemented safety protocols to minimize workplace accidents or injuries.
  • Monitored daily operations to identify areas for improvement or cost savings initiatives.
  • Created reports on operational activities, budgeting needs, personnel changes.
  • Facilitated communication between departments to promote collaboration.
  • Established procedures for tracking progress of projects from start to completion.
  • Organized meetings among various stakeholders to discuss upcoming projects or tasks.
  • Provided technical assistance and information to staff regarding planning program areas and ordinances.
  • Composed and prepared routine correspondence, letters and reports with job-related software.

Marketing Director

Upright Mechanical
Sacramento, CA
03.2023 - 04.2024
  • Developed and implemented a comprehensive marketing strategy to increase brand awareness.
  • Organized promotional campaigns, including social media, print materials, press releases, and website content.
  • Created customer-focused messaging that resonates with target audiences.
  • Conducted market research to identify customer needs and preferences.
  • Managed relationships with advertising agencies and vendors.
  • Analyzed sales data to measure the effectiveness of marketing initiatives.
  • Oversaw budgeting for all marketing activities, ensuring expenditures were within allocated limits.
  • Generated reports outlining performance of various campaigns against goals set forth in the strategic plan.
  • Maintained up-to-date knowledge of industry trends and competitive landscape.
  • Identified opportunities for new business partnerships or other growth initiatives.
  • Ensured compliance with relevant laws governing advertising practices.
  • Expanded new businesses by developing powerful sales, advertising and marketing campaigns.
  • Boosted sales by developing new product marketing strategies.
  • Recommended product changes to enhance customer interest and maximize sales.
  • Developed and implemented sales strategies to increase customer base.
  • Planned and coordinated staff training sessions for new and existing employees.
  • Assisted in developing pricing strategies based on market research data and competitor analysis.
  • Analyzed customer feedback to identify areas where improvements could be made in products or services offered by the company.
  • Maintained relationships with customers through regular follow-up calls and emails.
  • Established clear expectations for quality control processes among staff members.

Account Manager- Sales Trainer

Microsoft
02.2022 - 12.2022
  • Presentations with Microsoft products through one-on-one meetings
  • Building pipeline, hitting quotas
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Built and maintained productive relationships with customers and internal partners.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
  • Motivated and worked with onboarding team members to successfully integrate new employees into organization.
  • Pitched to new clients by leveraging client base and targeting strategic partnerships.
  • Communicated progress of monthly and quarterly initiatives to internal and external stakeholders.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified customer needs by asking questions and advising on best solutions.
  • Provided one-on-one coaching to sales representatives on effective communication techniques.
  • Conducted monthly sales meetings to review performance, discuss best practices, and set goals.
  • Assessed individual employee's strengths and weaknesses through observation, interviews, surveys, and testing.
  • Created visual aids such as slideshows, videos, and handouts for use in training sessions.
  • Analyzed customer feedback data to identify gaps in knowledge or skills among sales staff.
  • Provided ongoing support to employees regarding product knowledge questions or concerns.
  • Coordinated with other departments such as marketing and operations to ensure accuracy of information presented during trainings.

Account Manager- Payroll & HR

ADP
06.2021 - 02.2022
  • Payroll specialist
  • Beyond payroll (retirement, health & benefits, Hr, etc)
  • HR Compliance & Onboarding
  • Built and maintained productive relationships with customers and internal partners.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Recognized security risks to properly handle situations.
  • Reduced process lags by training employees on best practices and protocols.
  • Recruited, hired and trained new hires to optimize profitability.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.
  • Provided essential support to address individual HR needs of employees.
  • Established and generated various reports to verify HR compliance.
  • Developed and documented HR procedures to refine processes and drive compliance with policies.
  • Collaborated with managers to develop strategies for improving customer service standards across all locations.
  • Delivered customized presentations tailored to each team's specific needs based on market trends and customer preferences.
  • Prepared detailed reports summarizing results of post-training assessments including areas needing improvement or further development.
  • Developed a system for tracking progress on objectives set during trainings in order to measure success rate.
  • Generated ideas for innovative ways to engage participants during training sessions in order to keep them engaged.
  • Recruited, trained and mentored sales team members, offering continuous support for professional development.
  • Evaluated training programs to determine effectiveness and increase employee retention.
  • Liaised with Human Resources to assist in filling open sales positions and promote seamless onboarding of new hires.

Account Manager-Inventory

Samba Safety, DMV
09.2019 - 04.2021
  • Receiving calls as well as answering any DMV related Information questions
  • Shipping & handling vehicle registration cards
  • Creating excel spreadsheets for shipping
  • Shipping packages, paperwork, & equipment to DMV
  • Logging all call conversations down to each detail
  • Organizing license plates, stickers, registrations, parking citation, etc
  • Writing & communicating with businesses through email
  • Providing customer service at a high level consistently
  • Helping train customers and give them a better understanding of our systems
  • Performed scheduled inventory counts and supply audits.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Coordinated receipt of incoming materials and verified accuracy of items received.
  • Assisted with execution of projects and made recommendations for process improvement to appropriate leaders..
  • Monitored stock movements and conducted regular physical inventories.
  • Developed procedures for cycle counting, receiving, shipping, and other related tasks.
  • Conducted training sessions on proper inventory management techniques for staff members.
  • Advised management on strategies to reduce excess inventory while ensuring adequate supplies were available.
  • Created reports detailing current stock levels, future demands, and any necessary adjustments in purchasing policies.
  • Assisted with developing processes for tracking returns, repairs, replacements, damages.
  • Responded quickly to customer inquiries regarding availability of products or services.
  • Managed daily operations within the department including scheduling shifts and assigning tasks.
  • Provided support during inventory control activities such as cycle counting or annual physical inventories.
  • Trained and developed staff on proper receiving, processing and stocking procedures.

Barista-Trainer

Starbucks
Sacramento, CA
08.2018 - 09.2019
  • welcoming customers, constantly accommodating needs, and serving products in any way they would like
  • Cleaning and maintaining a clean store constantly while also prepping the store with signs and new merchandise
  • Upselling new drinks, merchandise, and products to customers
  • Opening and closing the store setting up the team for success
  • Work with a team of individuals to achieve a common goal of high sales and excellent customer service
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Assessed skill levels of new and existing baristas, providing individualized training plans.
  • Developed detailed lesson plans to ensure consistent delivery of training materials.
  • Organized group trainings with multiple trainers to maximize efficiency and effectiveness of instruction.
  • Provided ongoing support to baristas by troubleshooting issues with equipment or beverages.
  • Monitored staff performance to ensure adherence to company standards.
  • Advised management team on best practices for scheduling barista shifts based on experience level.
  • Collaborated with Human Resources department to recruit qualified candidates for barista positions.

Warehouse Assistant Supervisor

Bonney Plumbing
Sacramento, CA
01.2017 - 07.2018
  • Picked up incoming stock and delivered materials to designated locations
  • Led warehouse improvement initiatives to advance operational efficiencies
  • Divided cargo received by account Number and intended location
  • Supervised material flow, storage and global order fulfillment
  • Conducted monthly inventories of materials on the work floor
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Used pallet jacks & fork lifts to move items to and from warehouse locations.
  • Monitored employee performance and provided feedback to ensure productivity standards were met.
  • Trained new employees on proper warehouse procedures and guidelines.
  • Managed inventory levels, tracked items, and placed orders when needed.
  • Maintained records of shipments, deliveries, stock levels, and other related information.
  • Resolved conflicts between workers or between workers and management personnel.
  • Supervised the receiving, storage, handling, shipping, and distribution of materials.
  • Evaluated current systems within the warehouse to identify areas for improvement.
  • Assessed employee performance and facilitated both commendations and discipline to maintain productivity.
  • Contributed actively to meetings with upper management to roll out initiatives and procedures, meeting benchmarks for production, quality and safety.

Education

Bachelor of Arts - International Relations-Business

Sacramento State University
Sacramento, CA
12.2020

High School Diploma -

Arthur A. Benjamin Health Professions High School
10.2015

Skills

  • Business Growth and Retention
  • Market Research
  • Service Sales
  • Relationship Development
  • Sales Documentation
  • Product Sales
  • Customer Advocacy
  • Contract Negotiation
  • Account Development
  • Service Improvements
  • Sales Quota Achievement
  • Customer Acquisition
  • Customer Relationship Management
  • Lead Development
  • Business Development
  • Data Analytics
  • Sales Analysis
  • Account Management
  • Product Knowledge
  • Staff Management
  • Operations Management
  • Schedule Development
  • Inventory Control
  • Strategic Planning
  • Staff Discipline
  • Industrial Hygiene
  • Business Administration
  • Program Management
  • Course Development
  • Lesson Planning
  • New Hire Training
  • Presentations and Demonstrations

Timeline

Staff Services Analyst

CDCR
07.2024 - Current

Marketing Director

Upright Mechanical
03.2023 - 04.2024

Account Manager- Sales Trainer

Microsoft
02.2022 - 12.2022

Account Manager- Payroll & HR

ADP
06.2021 - 02.2022

Account Manager-Inventory

Samba Safety, DMV
09.2019 - 04.2021

Barista-Trainer

Starbucks
08.2018 - 09.2019

Warehouse Assistant Supervisor

Bonney Plumbing
01.2017 - 07.2018

Bachelor of Arts - International Relations-Business

Sacramento State University

High School Diploma -

Arthur A. Benjamin Health Professions High School

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Nicolas Castle