Nicolas Castro
Pompano Beach,FL
Summary
Seasoned IT Professional with robust experience managing IT infrastructure and telecommunications across the Caribbean for DHL Express. Expert in coordinating international data networks, overseeing contractor services, and implementing strategic IT projects. Proficient in aligning IT initiatives with business objectives and enhancing infrastructure performance. Adept in crisis management and optimizing resource utilization. Aspiring to the IT Director role, I bring proven leadership in technology strategy, system deployment, and process improvement, aiming to continue to drive growth and innovation in the Caribbean region as a 21st-century manager who champions integrated solutions, continuous improvement, and strategic leadership across all levels of the business.
Overview
19
19
years of professional experience
Work History
IT Infrastructure & Service Management
DHL Express Caribbean
04.2020 - Current
- Manage the entire IT Infrastructure for the Caribbean (DHL Countries and Agents)
- Manage International and Domestic data networks on the Caribbean countries.
- Manage the different contractors that provide the infrastructure and support service in those countries where there is no presence of DHL IT personnel.
- Fulfill the role of Information Security Manager for the Caribbean area and execute the tasks corresponding to this responsibility.
- Manage telecommunications contracts with the different providers in the Caribbean countries for fixed, cellular and data telephony services.
- Implementation of infrastructure projects according to the roadmap presented by the regional IT team.
- Establish the relationship between the business and the IT team of the area and the region to support the achievement of results according to the plans.
- Manage available resources as necessary to address contingencies generated by natural disasters.
- Control the useful life of fixed assets (IT Equipment) that allow them to maintain a correct life cycle and investment.
- Enhanced IT infrastructure performance by implementing effective solutions and strategies.
- Reduced system downtime with proactive monitoring and maintenance hardware and software components.
- Streamlined IT processes for increased efficiency by automating tasks using tools and technologies.
Telecom Manager/ IT Infrastructure
DHL Express
11.2015 - 04.2020
- Responsible for Mobility/UCC Communications/License Management/MPS Services
- Manage the overall strategy for mobility within DHL Express including 6k+ scanners
- Manage enterprise activations for 2500+ users
- Analyze Telecom spend of 3M+ to ensure best practices and achieve target savings
- Forecasted analysis of telco data consumption to keep up with business needs
- Automated Telecom reporting and License management dashboard for compliance
- Collaborated closely w/other functional areas to understand end user’s needs and feasibility of project implementations
- Developed and implemented self service guides/Training
- Implemented Skype for 6.5k+ users/ Migration of VoIP to soft phones for Skype Telephony
- Implemented portable network for disaster recovery and remote areas that need connectivity
- Developed POC for voice application
- Attend tech conferences for latest trends in Telecom and digitalization
- Standarized AV equipment and conferencing systems across the US.
- Reduced downtime for clients by proactively addressing potential issues through regular monitoring and troubleshooting.
- Enhanced network performance by implementing strategic upgrades and maintenance procedures.
Owner
TeleMico
01.2012 - 10.2015
- Promoted company's mission and values by managing and directing overall operations including company’s complete Supply Chain
- Oversaw product portfolio, driving strategic sourcing initiave, contract negotiations with suppliers, company’s product inventory and supplier relationship management
- Responsible for negotiating and creating contracts/service agreements for the purchase of goods or services
- Preparation of operational data/analyses for publication to various constituents throughout company (Management, Sales, Product Management, Operations, etc.) related to make informed business decisions
- Analyze spend and purchase trends to determin financial impact due to product cost reductions, new product roll out, and/or find possible consolidation of services
- Monthly Operations Review, identification of areas for cost reductions and operational improvements, annual budget process, periodic forecasting, and periodic analysis of operations performance
- Prepared and developed strategies for negotiations including definition of roles and responsibilities of team members
- Attended seminars/conferences in ordinance with market trends and product popularity/consumer needs.
Senior Buyer IT/Telecom
DHL Global Business Services
01.2007 - 12.2013
- Responsible for buying/purchasing IT-Hardware/Software & Telecom products across multiple regions, USA, Canada & Latin America
- Lead strategic sourcing intiatives with proven savings year after year
- Category represented an annual spend in excess of $200M across 5 divisions and 500 plus suppliers within the DHL group
- Reviewed and implemented agreements for hardware/software licensing, maintenance, and professional services
- Prepared RFx processes & review proposals to make final supplier selection & award business
- Forecasted analysis to keep up with inventory & business needs
- Supplier analysis review quarterly
- Created/Implemented a buyer guide to ensure purchasing compliance within region
- B2B procurement integration of punch out catalogs
- Managed 12,000 wireless users under (3) service providers
- Compiled quarterly reports in order to optimize usage of voice, data, & other features for 12,000 lines
- Managed Enterprise Activations for 3,000 plus users
- Implementation of share point sites, to provide self help guides for wireless users
- Drafted & managed implementation of mobile device policy across multiple business units
- Maintained system integrity; ensure purchase order terms & conditions are in compliance w/agreements, & Governing regulations; ensure supporting documentation is complete
- Collaborated closely w/AP to solve any issues within purchase to pay process
- Researched opportunities to improve the procurement of goods & services in attempts to reduce total costs
- Collaborated closely w/other functional areas to understand end user’s implement programs such as procurement cards, blanket/contract PO’s, etc
- Comprehension of corporate policies/procedures, which influence MRO procurement including budget, signature authority, etc.
Technical Support/Claims Analyst
State Farm/Contractor
01.2005 - 01.2007
- Proactively work with service desk support and partners to deliver a routine update meeting on support, implementations, tickets and development items
- Maintained a structured approach to promote communication, collaboration, visibility, and accountability with partner’s support and operations team
- Managed and escalated customer/partner service issue to satisfactory resolution
- Proactively interfaced with partners and customers in day to day technical issues, service interruptions and implementation
- Owned the new partner support and provisioning onboarding
- Developed strong relationships with partners Support, Operations, and Product teams to drive satisfaction and partner objectives
- Provided feedback on internal processes to continually improve partner and customer experience.
Education
Web Development/Software Programming -
IronHack
Miami, FL05.2019
Skills
- PowerBI
- Strategic Sourcing
- ITIL framework
- REACT
- Vendor management
- Server administration
- Infrastructure architecture
- Networking Infrastructure Design
- Disaster recovery planning
- Network administration
Timeline
IT Infrastructure & Service Management
DHL Express Caribbean
04.2020 - Current
Telecom Manager/ IT Infrastructure
DHL Express
11.2015 - 04.2020
Owner
TeleMico
01.2012 - 10.2015
Senior Buyer IT/Telecom
DHL Global Business Services
01.2007 - 12.2013
Technical Support/Claims Analyst
State Farm/Contractor
01.2005 - 01.2007
Web Development/Software Programming -
IronHack
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