Nicolas Chapa
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
O'Connor High School Football Team
- Project Name: O'Connor High School Football Team
- Safety on the O'Connor Football Team
- I was named All-Academic and All District
O'Connor High School Baseball Team
- Project Name: O'Connor High School Baseball Team
- Catcher for the O'Connor Baseball Team
- I was named First Team All District and my team was Elite 8 in the state of Texas
Clerical Work
eRealty Group - Keller Williams Heritage
2022.08 - 2024.06
- Supervisor Name: Elaine Montemayor
- Contact: Elaine Montemayor
- Contact Number: (210) 854-0306
- ERealty Group is a successful Real Estate Team in San Antonio
- Assisted with clerical work on weekly basis.
- Increased agent productivity levels by taking on routine tasks such as data entry and email management, allowing them to focus on sales activities more exclusively.
- Managed a database of clients, tracking preferences and communication history to improve customer service.
- Assisted coworkers and staff members with special tasks on daily basis.
Volunteer
Kinetic Kids
2024.01 - 2024.01
- Assisted with special event.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
Subway - Sandwich Artist /Restaurant Cashier
SUBWAY®Restaurants
2022.06 - 2022.08
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Restocked and rotated stock in display case to mitigate stock loss.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
High School Graduate -
O'Connor High School
06.2024
Skills
- Great Communication Skills
- Customer Service skills
- Public Speaking
- Computer Skills
- Organization Skills
- Program Solving Skills
- Responsible
- Collaborative
- Detailed oriented
- Adaptable
- Sales
- Leadership
- Teamwork capabilities
Certification
Food Handlers, 06/2022
Accomplishments
- All Academic Football, 12/2022
- All District Second Team - Football Safety, 12/2022
- All District First Team - Baseball Catcher, 06/2024
Hobbies and Interests
- Baseball
- Football
- Weightlifting
- Psychology
Timeline
Volunteer
Kinetic Kids
2024.01 - 2024.01
Clerical Work
eRealty Group - Keller Williams Heritage
2022.08 - 2024.06
Subway - Sandwich Artist /Restaurant Cashier
SUBWAY®Restaurants
2022.06 - 2022.08
O'Connor High School Football Team
O'Connor High School Baseball Team
High School Graduate -
O'Connor High School
Food Handlers, 06/2022
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