Nicolas Coppola
Shelton,CT
Summary
Dynamic Customer Service Representative with a proven track record at Jones Family Farm, excelling in active listening and critical thinking to resolve customer inquiries effectively.
Collegiate athlete with a strong foundation in competitive sports and commitment to excellence. Adept at team collaboration, consistently delivering results and adapting to evolving game strategies. Skilled in pitching and maintaining peak physical condition. Reliable and ready to contribute to team success by utilizing teamwork and leadership with a focus on achieving goals and enhancing overall performance.
Overview
4
4
years of professional experience
Work History
Baseball Player
Marist University
09.2024 - 05.2025
- Executed strategic game plans to enhance team performance and achieve competitive objectives.
- Analyzed opponent strategies to inform in-game decisions and adjustments.
- Collaborated with coaching staff to refine training programs and improve player skills.
- Mentored junior players, fostering their development and integration into team dynamics.
Customer Service Representative
Jones Family Farm
11.2020 - 12.2024
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Learned company policies and procedures to deliver consistent service quality.
- Collaborated with team members to enhance customer satisfaction through effective communication.
Education
Bachelor of Science - Finance
University of Hartford
West Hartford, CT05-2028
Skills
- Customer service
- Active listening
- Critical thinking
- Relationship building
- Conflict resolution
- Complaint handling
- Product knowledge
- Team development
- Building rapport
- Quality control
- Product sales
Timeline
Baseball Player
Marist University
09.2024 - 05.2025
Customer Service Representative
Jones Family Farm
11.2020 - 12.2024
Bachelor of Science - Finance
University of Hartford
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