Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Nicolas Cottone-Esposito

Coram

Summary

Dynamic sales and service specialist with a proven track record at Firestone Complete Auto Care, excelling in customer relationship management and consistently surpassing sales targets. Known for problem-solving and attention to detail, I foster loyalty and drive revenue growth through tailored solutions and exceptional service, enhancing customer satisfaction and repeat business.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales and Service Specialist

Firestone Complete Auto Care, BRO
02.2024 - Current
  • Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
  • Increased sales revenue by consistently meeting and exceeding sales targets through effective product presentation and client relationship management.
  • Coordinated with marketing department on promotional campaigns to boost brand awareness among target demographics; driving lead generation through strategic initiatives.
  • Streamlined internal processes for better efficiency in client follow-ups, leading to increased customer satisfaction rates.
  • Delivered exceptional customer service, resulting in increased repeat business and client referrals.
  • Created customized solutions for clients'' unique needs, ensuring a tailored approach that resulted in higher conversion rates.

Maintenance Technician

Firestone Complete Auto Care, BRO
01.2022 - 08.2023
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Inspected and maintained equipment to keep items in top working condition.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
  • Trained new employees on proper use and care of tools, machinery, and safety protocols.

Fulfillment Associate

Lowes Home Improvment
07.2021 - 01.2022
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.

Education

Sachem High School East
Farmingville, NY

Skills

  • Goal oriented
  • Sales management
  • Teamwork
  • Friendly and helpful
  • Customer service
  • Problem-solving
  • Honest and dependable
  • Time management
  • Reliable and responsible
  • Attention to detail
  • Multitasking
  • Cleaning and sanitizing

Accomplishments

  • Supervised team of 5 staff members.

Certification

  • Security Guard License
  • Forklift Certified, Lowe's Home Improvement

Timeline

Sales and Service Specialist

Firestone Complete Auto Care, BRO
02.2024 - Current

Maintenance Technician

Firestone Complete Auto Care, BRO
01.2022 - 08.2023

Fulfillment Associate

Lowes Home Improvment
07.2021 - 01.2022

Sachem High School East

Similar Profiles

CREATE PROFILE
Nicolas Cottone-Esposito