Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Nicolas Cusa

Hayesville,NC

Summary

Dynamic customer service professional with a proven track record at Nike, excelling in conflict resolution and call handling. Recognized for enhancing customer loyalty through empathetic complaint resolution and effective communication. Skilled in product knowledge, fostering strong customer relationships, and ensuring seamless transactions, driving repeat business and satisfaction.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Nike
12.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Associate

Burlington
01.2021 - 06.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Associate of Arts - Sports Management

Florida State University
Tallahassee, FL

High School Diploma -

Treasure Coast High School
Port St Lucie
05-2022

Skills

  • Customer service
  • Conflict resolution
  • Call handling
  • Product knowledge

Timeline

Customer Service Representative

Nike
12.2022 - Current

Sales Associate

Burlington
01.2021 - 06.2022

Associate of Arts - Sports Management

Florida State University

High School Diploma -

Treasure Coast High School

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Nicolas Cusa