Nicolas Da Fonseca
Tavares
Summary
Dedicated professional with diverse experience in customer service and logistics. Skilled in active listening and conflict resolution, fostering positive relationships and team collaboration. Ready to contribute to operational excellence and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Truck Driver
TWA Express
Miramar, FL
09.2024 - 06.2026
- Operated commercial vehicles to transport goods safely and efficiently across designated routes.
- Maintained accurate logs of deliveries and hours of service in accordance with federal guidelines.
Server
Fogo De Chao
Orlando, FL
08.2022 - 09.2025
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, prioritizing tasks in fast-paced environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on restaurant protocols and customer service standards.
- Handled cash transactions accurately, maintaining integrity of cash register operations.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Assistant Manager
Harley General Services
Orlando, FL
06.2012 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
High School Diploma -
Dr Phillips High School
Orlando, FL04-2012
Skills
- Multilingual - Can speak Portuguese and Spanish
- Team leadership
- Great customer service
- Clear communication
- Positive attitude
- Multitasking
- Hiring and training
- Staff training
- Active listening
Timeline
Truck Driver
TWA Express
09.2024 - 06.2026
Server
Fogo De Chao
08.2022 - 09.2025
Assistant Manager
Harley General Services
06.2012 - 08.2022
High School Diploma -
Dr Phillips High School