Nick D’Agostino
Miami,Florida
Summary
Experienced facilitator in the automotive industry specializing in sales, product and technology training. After a four year career as a certified, fully registered financial advisor, he reinvented himself in order to join an industry for which he has enthusiasm and passion. Building on a life-long interest in people and technology, Nick finds creative, non-threatening ways to communicate and educate. Empathetic and resourceful, he encourages people to grow and learn, facilitating an environment of hands-on learning and participation
Overview
20
20
years of professional experience
Work History
Territory Sales Representative
Safe Step Walk-In Tub
08.2020 - 08.2023
- Performed safety analyses to evaluate potential risks and develop risk mitigation strategies
- Establish trust and rapport during needs analysis, product presentation, pricing, financing and contract submission
- Work cross functionally with marketing, finance, permitting and installation teams to increase net units installed and meet project deadlines
- Wrote over $4 million in project sales. Ranked #1 in Florida sales team for highest close rate of 60% for entire 3rd quarter of 2021
Facilitator
Nissan North America, Inc.
12.2017 - 05.2020
- Hosted In-Region and virtual workshops for 600+ dealership upper management; introducing key management tools and reports to increase sales and service growth through owner loyalty, conquest, and reputation management
- Conceptualized omni-channel digital technology platform requirements and devised strategic plans for development and rollouts
- Enhanced brand Customer Satisfaction Index score by 10 points moving brand into top five mass market brand position.
- Consulted managers and dealer principles on staffing and onboarding and provided solutions responsible for lowering employee turnover rate 25%
Facilitator
Nissan North America, Inc.
01.2014 - 10.2017
- Enhanced leadership abilities and expertise by delivering forward-thinking training to over 50 Nissan Dealerships
- Identified areas in need of improvement within Sales departments and implemented solutions
- Conducted training courses for 500+ dealership staff to enhance understanding of industry best practices and company protocols.
- Eliminated process lags with effective management of employee key performance actions; increasing brand Customer Satisfaction Index score 3 points
Facilitator
Lexus
01.2011 - 12.2013
- Designed course materials and supported implementation of certifying 250+ dealership associates chosen to take on role of Technology Specialists
- Targeted customer pain points and developed practices to eliminate issues during purchase process
- Planned and monitored implementation of technology-based selling programs used with guests
- Program results promote Lexus to rank highest in Customer Satisfaction among luxury brands ( J.D. Power and Associates 2012 study)
Product Specialist
Productions Plus
03.2006 - 11.2010
- Represented automobile manufacturing companies at trade shows and manufacturer marketing events
- Continuously expanded knowledge of vehicle product lines, hosted new vehicle launches, networked to establish relationships with potential customers and generated 20+ leads per event
Financial Advisor
SUNTRUST BANK
01.2005 - 12.2005
- Educated over 50 bank clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed comprehensive retirement planning strategies to help clients maximize retirement savings
Financial Advisor
MERRILL LYNCH
01.2004 - 08.2005
- Developed and maintained relationships with 25+ high net worth domestic and international clients
- Helped build and execute wealth management strategies based on unique goals and objectives
Education
Bachelor of Science - Business Management, Finance, Management
PROVIDENCE COLLEGE
Providence, RI05.2002
Skills
- Fluent in Spanish
- Vehicle Technology
- Organizational Skills
- Self-Starter
- Timely Project Completion
- Planning Meetings
- Product Launches
- Working Collaboratively
- Communication
- Ability To Travel
- Performance Coach
- Product Trainings
- Public Speaking
- Detailed Documentation
- Client Relationships
Timeline
Territory Sales Representative
Safe Step Walk-In Tub
08.2020 - 08.2023
Facilitator
Nissan North America, Inc.
12.2017 - 05.2020
Facilitator
Nissan North America, Inc.
01.2014 - 10.2017
Facilitator
Lexus
01.2011 - 12.2013
Product Specialist
Productions Plus
03.2006 - 11.2010
Financial Advisor
SUNTRUST BANK
01.2005 - 12.2005
Financial Advisor
MERRILL LYNCH
01.2004 - 08.2005
Bachelor of Science - Business Management, Finance, Management
PROVIDENCE COLLEGE
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