Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nicolas De Leon

Lehigh Acres,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Stellantis CEC L2 Technical Customer Care Rep

Alta Resources
05.2023 - Current
  • Improved patient satisfaction by providing empathetic and attentive care during interactions.
  • Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
  • Resolved billing issues promptly, leading to a higher level of customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Retail Store Associate

CVS Pharmacy
01.2022 - 10.2022
  • Engaged in on-going development of personal selling skills and product knowledge
  • Provided professional telephone customer service pertaining to orders, promotions, store operations and products
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
  • Approached browsing customers to initiate conversations to determine buying preferences
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Used POS system to process sales, returns, online orders and gift card activations.

Customer Service Representative

Family Dollar
10.2021 - 10.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Cultivated customer loyalty, promoted repeat business and improved sales
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Recommended products to customers, thoroughly explaining details
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Outside Operations Crew Member

Pelican Preserve Golf Club
07.2017 - 04.2019
  • Stacked unclaimed items onto baggage carts and into storage racks and shelves
  • Frequently inspected production area to verify proper equipment operation
  • Recovered company assets and maintained facility equipment to ensure quality customer experiences
  • Operated heavy machinery to restore and maintain course features and allow for optimal on-site functions.

Education

High School Diploma -

LEHIGH SENIOR HIGHSCHOOL
Fort Myers, FL
05.2015

Skills

  • Adobe Certified
  • Microsoft Certified
  • Follow-up skills
  • Email Communication
  • Complaint Handling
  • Call center experience

Accomplishments

Twice awarded Ace of heart winner for exceptional performance that exceeded strategic company goals and mandates.

Timeline

Stellantis CEC L2 Technical Customer Care Rep

Alta Resources
05.2023 - Current

Retail Store Associate

CVS Pharmacy
01.2022 - 10.2022

Customer Service Representative

Family Dollar
10.2021 - 10.2022

Outside Operations Crew Member

Pelican Preserve Golf Club
07.2017 - 04.2019

High School Diploma -

LEHIGH SENIOR HIGHSCHOOL

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Nicolas De Leon