Nicolas Demarco
Lake Wales
Summary
I'm Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Delivery Driver/Dishwasher
Pizza Hut
05.2024 - 06.2025
- Answered phones, washed dishes, and delivered food to customers in a timely manner.
- Checked orders for accuracy
- Drove vehicle safely to customers location.
- Arrived on time to customer location and handled their food/items with care.
- Completed transactions at the cash register helping customers place orders, pay for their order, and provided customer service to solve any order related issues.
- Used Dish machine to clean pots, pans, and other cooking wear.
- Took out trash and broke down boxes to be thrown away.
- Cleaned surfaces and floor before closing store.
Commercial Cleaner
Sunshine Cleaning Service SWFL
03.2018 - 04.2024
- Provided commercial cleaning services to companies and offices in SWFL.
- Dusted all furniture, windows/blinds, a/c vents, decorations and etc.
- Sanitized all furniture and office equipment (Desks, phones, computers, chairs, and etc.)
- Vacuumed all carpeted areas and swept in hard to reach places.
- Mopped all applicable floor surfaces after dusting and vacuuming.
- Kept inventory on supplies needed for each day of cleaning.
- Emptied trash cans and replaced them with clean bags.
- Cleaned restrooms. Used a heavy-duty bathroom cleaner on applicable surfaces. For the bathroom floor we used a heavy-duty quarry tile cleaner.
- Mirrors were cleaned using a glass cleaner and the appropriate rag to ensure no streaks were left on mirrors/windows.
Computer Technician
Hallandale Elite Computer Repair
07.2014 - 01.2018
- Serviced the Broward and Miami- Dade county areas. Answered phones and took information about what the customer is experiencing with their device.
- Cleaned and maintained computer hardware. Upgraded customer's computer hardware (CPU, RAM, hard drive, video card, etc.). Removed dust/debris and ensured all computer parts were seated correctly on the motherboard.
- Ensured Windows or Mac operating systems were up to date and malware free.
- Used a remote desktop connection to service customer's computers upon their request. This is if they weren't able to bring it into our center.
- Reported all cyber security threats to our Cyber attack assessment team.
- Stayed up to date on the latest cyber security and malware threats.
Stock Associate
Toys 'R' Us
09.2010 - 06.2014
- Unloaded store items off trucks on to carts for transport on the store floor.
- Unloaded carts and properly placed items on sales floor shelves in a organized manner.
- Returned to the backroom to gather more on items to stock on the sales floor.
- Assisted customers by getting items that required a ladder or a team lift situation.
- Used the cardboard baler to discard of boxes with safety.
- Aided supervisor in new item placement ideas.
Education
High school diploma -
Lehigh Senior High School
Lehigh Acres, FLSkills
- Customer service
- Janitorial experience
- Windows
- Phone etiquette
- Teamwork and collaboration
- Positive attitude
- Time management skills
- Stocking and inventory
- Attention to detail
- Time management
- Dependable and reliable
Certification
- How to Sell: An Overview of Fundamental Selling Techniques
- April 2025 to Present
- Demonstrated knowledge of sales and customer service to receive this certificate.
Languages
English
Native or Bilingual
Timeline
Delivery Driver/Dishwasher
Pizza Hut
05.2024 - 06.2025
Commercial Cleaner
Sunshine Cleaning Service SWFL
03.2018 - 04.2024
Computer Technician
Hallandale Elite Computer Repair
07.2014 - 01.2018
Stock Associate
Toys 'R' Us
09.2010 - 06.2014
High school diploma -
Lehigh Senior High School
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