Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Huggett

Summary

Driven by a commitment to the community I serve, I leveraged my problem-solving and relationship-building skills at Communitas Inc., enhancing client support strategies and achieving significant case management goals. My adaptability and professionalism, honed across diverse roles including job-coach and case manager to skills instructor. I have consistently helped clients strive as independent adults who can consistently go to work with a positive attitude everyday despite physical or mental disabilities. I help them magnify all of their many capabilities and match them to the right job. I help them from start to finish. From resume to interview I am right there with them if they need me!

Overview

11
11
years of professional experience
1
1
Certification

Work History

Case Manager Career Services

Communitas Inc.
05.2021 - Current
  • Work very closely with the Adult Special Needs community assisting them with whatever their needs are at the time.
  • Maintain accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process

of reaching those objectives.

  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • I assist individuals with making their resumes and distribute them to possible jobs.
  • Assist clients with filling out applications/
  • Help them get ready for whatever job they have applied to and have interviews to get ready for.
  • Help get them prepared for jobs.
  • Fill in for Skills Instructors when needed.

Work sabbatical

01.2020 - 05.2021
The world shut down during the pandemic and I had 2 children at home to think about and especially my mother with stage 4 cancer.

Home Health Aide

Mr. Moschella
03.2016 - 10.2020
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.
  • Followed nutritional plans to prepare optimal meals.
  • Provided transportation and appointments management.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Transported clients for medical and personal outings.
  • Assisted with end-of-life care.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Researched and recommended community resources to meet clients' needs.

Head Server

Pastalina's Restaurant
03.2013 - 10.2017
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
  • Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
  • Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Reduced wait times, effectively managing reservations and seating arrangements.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Assisted in menu development by offering insights on popular dishes and customer preferences.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Inspected dishes and utensils for cleanliness.

Education

High School Diploma -

Medford Vocational Technical High School
Medford, MA
05.2005

Skills

  • Problem-Solving
  • Case Management
  • Case Documentation
  • Organization and Multitasking
  • Relationship Building
  • Positive Attitude
  • Email and Telephone Etiquette
  • Client Advocacy
  • Care Coordination
  • Community Resources
  • Data Entry and Analysis
  • Emotional awareness
  • Needs Assessment
  • Performance Tracking
  • Individualized counseling
  • Active Listening
  • Written and verbal communication
  • Time Management
  • Client Needs Assessments
  • CPR/AED
  • Reliability
  • Effective Communication
  • Adaptability and Flexibility
  • Professionalism

Certification

I am CPR and First Aid certified.

Timeline

Case Manager Career Services

Communitas Inc.
05.2021 - Current

Work sabbatical

01.2020 - 05.2021

Home Health Aide

Mr. Moschella
03.2016 - 10.2020

Head Server

Pastalina's Restaurant
03.2013 - 10.2017

High School Diploma -

Medford Vocational Technical High School
Jessica Huggett