Nicolas Duenas
El Paso,Texas
Summary
Dynamic professional with a proven track record at Eaton Corporation, excelling in assembly and production. Recognized for enhancing efficiency and maintaining high-quality standards through meticulous visual inspections. Strong problem-solving skills and a commitment to workplace safety contributed to team success and reduced downtime. Adept at training new personnel and fostering a collaborative environment.
Overview
3
3
years of professional experience
Work History
Assembler
Eaton Corporation
11.2024 - 05.2025
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Collaborated effectively with team members to meet production targets consistently.
- Reduced downtime, promptly addressing and resolving equipment malfunctions.
- Followed safety protocols to maintain safe working environment.
- Completed tasks on time to meet quality and safety standards.
- Trained new assembly personnel on proper use of equipment.
- Monitored inventory, keeping necessary supplies on hand.
Customer Service Representative
Supercuts
01.2022 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
Education
Certification - Electrical Technology
El Paso Community College
El Paso, TX05-2024
Skills
- Assembly and production
- Problem-solving
- Attention to detail
- Repetitive work
- Workplace safety
- Product assembly
- Time management
- Visual inspection
- Basic math
- Raw materials handling
- Hand-eye coordination
- Tool maintenance
Languages
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assembler
Eaton Corporation
11.2024 - 05.2025
Customer Service Representative
Supercuts
01.2022 - 07.2024
Certification - Electrical Technology
El Paso Community College
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