Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicolas Duenez Ortiz

Austin

Summary

Accomplished delivery professional with great people and problem-solving abilities. Maintains impeccable appearance and vehicle for fast, professional deliveries. Manages time expertly and goes above and beyond to exceed expectations.

Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Seasoned Associate bringing hands-on experience in business operations and client management. Demonstrates adeptness at fostering strategic partnerships, streamlining processes, and enhancing operational efficiency. Strong communication skills with a knack for problem-solving and team collaboration. Previous work has resulted in improved customer satisfaction and significant process optimizations.

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

9
9
years of professional experience

Work History

Walmart associate

Walmart
Austin
12.2025 - Current
  • Managed daily operations to ensure efficient store functionality.
  • Trained new associates on store procedures and customer service standards.
  • Utilized inventory management systems to track stock levels and reorder products.
  • Collaborated with team to maintain high standards of cleanliness and organization.
  • Assisted in merchandising products to enhance customer shopping experience.
  • Resolved customer inquiries and complaints with professionalism and care.
  • Implemented safety protocols to maintain a secure work environment for staff and customers.
  • Built relationships with customers by providing friendly customer service.
  • Assisted customers with selecting items and answering questions about products.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Performed cash register functions accurately and efficiently.
  • Managed multiple tasks simultaneously while maintaining attention to detail.

Amazon

Amazon.Inc
Austin
01.2023 - Current
  • Maintained high feedback ratings from customers by responding quickly to questions and problems.
  • Demonstrated exceptional customer service skills and translated complex conversations into simple solutions and sales.
  • Built and maintained knowledge of products, current sales pricing and manufacturer events and promotions.
  • Developed online sales dashboard and reporting templates.
  • Worked with regional strategic partners to increase sales revenue.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Used pallet jacks to move items to and from warehouse locations.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Compiled, sorted and filed records of product orders, business transactions and other activities.
  • Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
  • Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.

Bulwark technician

Bulwark Exterminating
Austin
02.2024 - 10.2025
  • Conducted thorough inspections for pest activity and potential infestations.
  • Applied appropriate pest control treatments using safety equipment and tools.
  • Maintained accurate records of service visits and customer interactions.
  • Communicated effectively with customers about treatment plans and safety precautions.
  • Assisted in training new technicians on procedures and safety protocols.
  • Collaborated with team members to improve service efficiency and effectiveness.
  • Ensured compliance with local regulations regarding pest control practices.
  • Provided exceptional customer service by addressing concerns and inquiries promptly.
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Managed quality control and maintained high level of customer satisfaction.
  • Conducted preventive maintenance procedures according to established schedules.
  • Reviewed technical manuals and other documents related to product operation and maintenance requirements.
  • Completed scheduled appointments on time to drive quality service.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.
  • Greased mechanical parts with lubrication to achieve smooth and regular functionality.
  • Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
  • Installed new appliances, wiring and machinery in homes with defective equipment.
  • Conducted thorough inspections for pest activity in residential and commercial properties.
  • Applied appropriate pest control treatments using various equipment and chemicals.
  • Educated clients on pest prevention methods and safe product usage.
  • Maintained accurate records of service visits, treatments, and customer interactions.
  • Responded promptly to customer inquiries and service requests for pest issues.
  • Trained new technicians on proper techniques and company protocols for pest control.
  • Completed detailed reports after each job detailing the work completed along with any recommendations made.
  • Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.
  • Mixed chemicals according to label directions in order to create effective solutions for treating pests.
  • Diagnosed pest issues based on observed evidence such as droppings, tracks or nests.
  • Set mechanical traps, baits, and glue boards to remove pests from interior areas.
  • Communicated with customers regarding any safety concerns they may have prior to performing any treatments.
  • Maintained knowledge and adhered to state rules and regulations.
  • Monitored customer complaints regarding pest activity in order to identify problem areas requiring additional treatment.
  • Adhered to safety protocols while applying pesticides in various environments.
  • Developed integrated pest management plans tailored to individual sites based on identified needs.
  • Monitored treated areas for effectiveness of treatments and documented results accordingly.
  • Prepared paint for application according to factory specifications.
  • Started motors and used sprayer agitators, pumps and portable spray equipment.
  • Provided written cost estimates for and services and coordinated future appointments.
  • Provided driving instructions to truck drivers to support complete coverage of designated areas using hand and horn signals.

Fire Guard

Cable Com
Austin
11.2021 - 02.2022
  • Utilized cell phones, two-way radios and other communication devices to make contact with work crew.
  • Installed conduit, wire and motor controls.
  • Connected wires to circuit breakers and transformers.
  • Traced and diagnosed electrical malfunctions using hand tools and test equipment.
  • Interpreted schematics, blueprints and diagrams to complete projects on time.
  • Adhered to specifications and codes in installation of electrical wiring, equipment and fixtures.
  • Directed electricians on installation, maintenance and repair on electrical wiring and equipment.
  • Assessed, tested and operated a variety of electrical components and systems.
  • Planned and installed complicated circuit systems in both commercial and residential construction.
  • Placed and installed safety systems and set up emergency lighting, uninterruptible power systems and battery systems.
  • Identified and addressed hazards, defects and repair requirements through inspection of electrical equipment.
  • Tested entire electrical assembly for performance levels and safety concerns.
  • Evaluated electrical systems, equipment and components to identify and resolve defects and safety risks.
  • Performed electrical utility services for industrial-based and new building projects.
  • Oversaw project details and adhered to diagnosis, wiring and OSHA regulations.
  • Responded to emergency callbacks and provided onsite support.
  • Reviewed and assessed electrical, mechanical and architectural diagrams and specifications to accurately complete projects.
  • Selected equipment and fixtures to draft wiring layouts and develop plans for installation according to project specifications.
  • Interpreted blueprints and technical drawings to correctly assemble panels and control boxes.
  • Diagnosed issues in electrical circuits and equipment and took proper corrective or preventive measures for repair.
  • Installed cables, conductors and wire trays and completed necessary hook-ups for primary power lines.
  • Contributed to various projects, providing value to department, company and client base.
  • Leveraged drawings and manuals to design and implement electrical systems for new installations.
  • Collaborated with architects and electrical and mechanical engineers on continuous improvement efforts to optimize reliability and value.
  • Developed accurate estimates and proposals to perform electrical installations and troubleshooting.
  • Troubleshot EMCS and variable frequency drive systems to correct and rectify issues.
  • Updated customer records using automated systems to maintain strict documentation.
  • Utilized effective troubleshooting methods, removed malfunctioning components and identified wiring issues to restore systems to working order.
  • Maintained detailed logs of installation, repair and updating services.
  • Scheduled routine system inspections and preventive maintenance.
  • Spliced cables with hand tools, epoxy or mechanical equipment.
  • Climbed poles and entered tunnels, buildings, trenches or manholes to accomplish various job tasks.
  • Set up modems and other hardware with necessary cables.
  • Prepared cameras and tested angles and camera movements to capture quality footage
  • Tested, maintained and cleaned camera and lighting equipment to ensure proper working order for shooting.
  • Operated cameras to record scenes for television broadcasts, advertising or motion pictures.
  • Composed and framed shots using camera settings and other technical aspects to achieve director requested results.
  • Installed and repaired enterprise access controls, analog, digital CCTV and network configurations.
  • Tested equipment, connections and signals to verify security system functionality.
  • Installed, tested and serviced alarm systems to determine correction functionality.
  • Tracked material and equipment inventory, upkeep and maintenance.

Tradesman

Gerold Macias flooring
Austin
01.2021 - 07.2021
  • Sustained safety protocols while ensuring proper, cost-effective and safe handling usage of equipment and materials.
  • Assisted skilled rough and finish carpentry staff from conception through completion.
  • Exceeded specific team goals and resolved issues while partnering with staff to share and implement service effectively.
  • Re-sprayed damaged areas to match original finish, utilizing spray guns to paint small areas and spray booth to finish large surface areas.
  • Changed HVAC filters and cleaned condensation drains to perform preventative maintenance on HVAC systems.
  • Checked electrical components to identify defects and hazards and make necessary adjustments.

Plumbing Apprentice

Gerold Macias flooring
Austin
06.2020 - 12.2020
  • Operated tools and equipment such as hand saws, pipe cutters and drills on a daily basis.
  • Maintained neat and well-organized worksites by removing debris and sharp objects and cleaning up after shift.
  • Arranged and transported supplies needed for individual plumbing jobs and unloaded truck upon arrival.
  • Identified and located required tools prior to starting each project.
  • Assisted with installation of systems, components and construction materials into new and remodeled buildings.
  • Adhered to established safety practices for work behaviors and equipment operation to prevent mishaps and accidents.
  • Moved and held materials for senior professionals to complete work.
  • Shadowed craft experts and supervisors to learn a wide range of simple and complex techniques.
  • Set up tools and equipment on job sites and kept work areas neat.
  • Worked closely with skilled plumber to repair pipes and fixtures to provide safe water supply.
  • Installed water and drainage systems for buildings and homes under plumber supervision.

Target Store Associates

Target
Austin
12.2018 - 03.2019
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Evaluated daily transactions for suspected fraud or criminal activity.
  • Answered telephone to give callers store information and look up order details.

Associate Home Depot

Home Depot
Austin
05.2017 - 11.2018
  • Approached customers and started engaging conversations through use of effective interpersonal and people skills.
  • Created attractive product displays to enhance customer experiences and boost sales.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided customers with support for in-stock and back-ordered items by placing special orders and calling other stores to find desired merchandise.
  • Kept abreast of special savings, sales, promotions and other customer-centered events to give each customer current and accurate information.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Answered store and merchandise questions and led customers to wanted items.
  • Prepared merchandise for purchase or rental.
  • Exchanged merchandise for customers and accepted returns.

Education

Cybersecurity - Cyber Operations And Warfare

University of Michigan - Ann Arbor
Ann Arbor MI

Skills

  • Shipping
  • PPE use
  • Reliable & trustworthy
  • Flexible schedule
  • Organization
  • First Aid/CPR
  • Team building
  • Online platforms
  • CRM and office management software
  • Power and hand tool use
  • Organizational ability
  • Safety protocols
  • Light carpentry
  • General plumbing
  • LAN and WAN specialist
  • Certified Lighting Controls professional
  • Wiring termination requirements
  • New construction
  • Cybersecurity principles
  • Network security
  • Risk assessment
  • Incident response
  • Team collaboration
  • Customer service
  • Technical documentation
  • Problem analysis
  • Inventory management
  • Product merchandising
  • POS system operation
  • Relationship building
  • Data entry
  • Reliable and punctual
  • Attention to detail
  • Customer relationship management (CRM)
  • Program support
  • Workplace safety
  • Result interpretation
  • Customer engagement
  • Business strategies
  • Order fulfillment
  • Customer interaction
  • Multitasking and organization
  • Calendar management
  • EMR charting
  • Public relations
  • Product inspection
  • Cybersecurity fundamentals
  • Software testing

Timeline

Walmart associate

Walmart
12.2025 - Current

Bulwark technician

Bulwark Exterminating
02.2024 - 10.2025

Amazon

Amazon.Inc
01.2023 - Current

Fire Guard

Cable Com
11.2021 - 02.2022

Tradesman

Gerold Macias flooring
01.2021 - 07.2021

Plumbing Apprentice

Gerold Macias flooring
06.2020 - 12.2020

Target Store Associates

Target
12.2018 - 03.2019

Associate Home Depot

Home Depot
05.2017 - 11.2018

Cybersecurity - Cyber Operations And Warfare

University of Michigan - Ann Arbor
Nicolas Duenez Ortiz