Nicolas Ellis
Alpharetta,Georgia
Summary
Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.
Overview
13
13
years of professional experience
Work History
General Manager
Wahlburgers
03.2019 - Current
- Mentored and motivated team members to achieve challenging business goals.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Opened multiple locations and hired teams to run those locations successfully.
Assistant General Manager
Nitro Zone
01.2018 - 01.2019
- Handled scheduling to ensure proper staffing for high-volume shifts and seasonal promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Ensured personnel safety, kitchen sanitation and proper food handling or storage.
- Labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in appropriate storage room, walk-in refrigerator, freezer or cooler.
- Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.
- Prepared for large events and reservations, anticipating planning and staffing needs.
Restaurant Manager
Andretti Indoor Karting And Games
03.2014 - 10.2017
- Delivered in-depth training to staff in food preparation and customer-facing roles to promote strong team performance.
- Set dining tables according to type of event and service standards.
- Arranged events and prepared buffets/platters to the request of the point of contacts.
- Checked prep levels and prepared food to proper amounts.
- Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases.
Operations Supervisor
Steak N Shake
08.2011 - 03.2014
- Cooked regular menu items and seasonal offerings according to company standards.
- Monitored line efficiency and implemented improvements for increased productivity.
- Distributed food to team members with efficiency in a high-volume environment. Location is the 3rd busiest location in the world.
- Handled portion control activities according to specified instructions provided by the chef.
- Supervised, trained and developed team members in accordance with company policies and procedures.
Skills
- Staff Management
- Sales and Marketing
- P&L
- Operations management
- Vendor sourcing
- Budgeting and forecasting
- Staff Recruiting
- Inventory Control
- Food and Alcohol Safety
- Analytical skills
Timeline
General Manager
Wahlburgers
03.2019 - Current
Assistant General Manager
Nitro Zone
01.2018 - 01.2019
Restaurant Manager
Andretti Indoor Karting And Games
03.2014 - 10.2017
Operations Supervisor
Steak N Shake
08.2011 - 03.2014
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