Nicolas Everhart
Rossville,GA
Summary
A dedicated IT professional with a strong foundation in requirements gathering and an unwavering commitment to continuous learning. Offering a fresh perspective and a strong desire to acquire comprehensive knowledge and skills to excel in this dynamic industry. With a keen eye for detail and a passion for problem-solving, I eagerly embrace challenges, adapt to new technologies, and contribute effectively to IT teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrator
Xpress Global Systems, XGS
04.2022 - Current
- Manage Microsoft Azure hybrid cloud environments
- Performed software installations and upgrades to Windows operating systems.
- Implemented automation scripts using Power Shell to streamline system administration tasks and build business process workflows
- Collaborate with IT team members to develop and execute IT strategies aligned with business objectives.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Re-implemented backup policy that follows best practice (Immutable object storage, email alerts, quarterly backup tests)
Help Desk Technician
Xpress Global Systems, XGS
05.2021 - 06.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Provided basic end-user troubleshooting and desktop support.
- Documented support interactions for future reference.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Information Technology Intern
Xpress Global Systems, XGS
03.2020 - 05.2021
- Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Graphic Design Student
Ridgeland High School
01.2015 - 12.2016
- Used Adobe Photoshop, Adobe Illustrator and Adobe Indesign to develop new designs.
- Worked with clients (my school and schools in other counties) to gather and define requirements, establish drafts, and work to a final product the client was client was satisfied with.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Worked with a team of 6 students to maintain a print shop, design logos, and sell merchandise to other students and schools. Rotating the three responsibilities every week in order to ensure each student was familiar with every part of the process.
Education
Cybersecurity Degree - Information Technology
Georgia Northwestern Technical College
Rome, GA2019
Network Specialist Degree - Information Technology
Georgia Northwestern Technical College
Rome, GA2019
Skills
- Hybrid Cloud
- Microsoft Azure
- Active Directory
- Help Desk Support
- Microsoft 365
- Powershell
- Hyper-V
- Process Improvement
Accomplishments
Process Improvement Award - Recognized with the prestigious Process Innovation Award at Xpress Global Systems (XGS), a
company with a workforce of 1000+ employees. Among the ten distinguished awards presented during
the company's employee appreciation event, I was honored for my exceptional contributions to process
innovation. This recognition highlights my ability to think creatively, identify areas for improvement, and
implement innovative solutions that drive efficiency and productivity.
Certification
Microsoft Azure Administrator Associate - Microsoft
Issued Jun 2023 - Expires Jun 2024
E675DE-4D15T4
Microsoft Certified Azure Fundamentals - Microsoft
CA598Z-4E56EB
Timeline
Administrator
Xpress Global Systems, XGS
04.2022 - Current
Help Desk Technician
Xpress Global Systems, XGS
05.2021 - 06.2022
Information Technology Intern
Xpress Global Systems, XGS
03.2020 - 05.2021
Graphic Design Student
Ridgeland High School
01.2015 - 12.2016
Cybersecurity Degree - Information Technology
Georgia Northwestern Technical College
Network Specialist Degree - Information Technology
Georgia Northwestern Technical College
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