Nicolas Farias
McAllen,TX
Summary
Successful [sales, customer service ] with [20] years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
27
27
years of professional experience
Work History
Customer Care Representative
T-Mobile
06.2012 - Current
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Navigated multiple computer systems and applications to find information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
Admission Representive
South Texas Vocational Technical Institute
01.2010 - 01.2012
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
- assist prospective and new students I give these students the information they need to make a well-informed decision regarding enrollment, make admissions decisions, and review documents.
- Reviews prospective students applications and directs them to the appropriate sources for guidance on courses of study, financial aid, scholarships, or other information. Meets with prospective students and answers questions about the institude , areas of study, and opportunities for students.
Car Salesperson
Van Burkelo Motors
02.2002 - 12.2009
- Engaged in friendly conversation with customer to better uncover individual needs.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
- Responded to customer enquiries via telephone and email.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
Warehouse Worker
Lacks Warehouse
03.2000 - 01.2002
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Customer Service
Burlington Coat Factory Department Store
01.1999 - 01.2000
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Customer Service
Target
06.1997 - 01.1999
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Provided professional services and support in a dynamic work environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Education
No Degree - Limited XRAY Technician
Valley Grande Institute For Academic Studies
Weslaco, TX06.2003
High School Diploma -
La Joya High School
La Joya, TX05.1997
Skills
- Following scripts
- Understanding Customer Needs
- Product Sales
- Sales closing
- Work Prioritization
- Inbound Customer Service
- First Call resolution
- Sales and Upselling
- Product and service knowledge
- Customer Retention Strategies
- Direct Sales
- Sales Quota Achievement
- Complaint Handling
Timeline
Customer Care Representative
T-Mobile
06.2012 - Current
Admission Representive
South Texas Vocational Technical Institute
01.2010 - 01.2012
Car Salesperson
Van Burkelo Motors
02.2002 - 12.2009
Warehouse Worker
Lacks Warehouse
03.2000 - 01.2002
Customer Service
Burlington Coat Factory Department Store
01.1999 - 01.2000
Customer Service
Target
06.1997 - 01.1999
No Degree - Limited XRAY Technician
Valley Grande Institute For Academic Studies
High School Diploma -
La Joya High School
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