Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Nicolas Gendron

Knoxville,TN

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Office Administrator

FedEx
08.2020 - 04.2022
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Interceded between employees during arguments and diffused tense situations.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.

Warehouse Associate

Frost Cutlery
01.2016 - 06.2018
  • Performed inventory control, such as counting, and stocking merchandise.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Entered quantity received against purchase order in computer system
  • Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Interacted with guests in friendly and knowledgeable way.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Picked and packed order items.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Greeted customers and directed to requested products.
  • Wrapped pallets in shrink wrap prior to loading.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Worked safely around moving machinery
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles
  • Collaborated with various departments to manage timely delivery of orders and avoid delays
  • Prepared orders for shipment by picking, packing, and labeling merchandise
  • Handled daily customer service aspects and maintained positive relationships with external customers and freight partners

Education

Associate of Applied Science - Administrative Assistance And Secretarial Science

Pellissippi State Community College
Knoxville, TN

Skills

  • Filing and data archiving
  • Multi-line phone proficiency
  • Technical Support
  • Mail handling
  • Expense reporting
  • Office management
  • Social media knowledge
  • Performance improvement
  • Administrative support
  • Office administration

Accomplishments

    Notary Public

Certification

  • Certified Notary Public

Timeline

Office Administrator

FedEx
08.2020 - 04.2022

Warehouse Associate

Frost Cutlery
01.2016 - 06.2018

Associate of Applied Science - Administrative Assistance And Secretarial Science

Pellissippi State Community College

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Nicolas Gendron