Nicolas Gomez
Orlando,FL
Summary
To gain employment in a challenging and artistic environment, customer service, and administrative skills.
Overview
12
12
years of professional experience
Work History
Sales Consultant
Universal Hyundai/Genesis
06.2017 - 06.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Maximized customer retention by resolving issues quickly.
- Provided sales and customer service assistance to walk-in traffic
Server
Olive Garden
10.2013 - 04.2017
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Observe the actions of the restaurant on day by day basis
- Provide clientele a pleasant dining experience through the use of quality services
- Conducted final check of food items prior to serving customers
- Meet the demands of various customers during peak hours of service
- Worked in coordination with other departments to ensure customers received quality service and satisfaction
- Maintained serving standards and filled all regulations while performing duties.
Sales Associate
Tommy Hilfiger
03.2012 - 06.2013
- Greeted customers and determined their needs and wants
- Discussed type, quality and number of merchandise required for purchase
- Recommended merchandise based on individual requirements
- Advised customers on utilization and care of merchandise
- Provided advice to clients regarding particular products or services
- Explained the use and advantage of merchandise to customers
- Answered customers' queries and concerns
- Showed the live working of merchandise
- Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates.
Education
High School Diploma -
Cypress Creek High School
05.2013
Skills
- General Math Skills
- Customer Service
- Excellent Oral and Written Communication
- Fast Learner
- Computer Skills (Proficiency in Mac and Microsoft Software)
- Able to Multitask
- Proactive Problem-Solving Attitude
- Work Independently Under Heavy Pressure
- Meet Deadlines in a Timely Manner
- Bilingual in Spanish & English (Speaking, Reading, Writing)
Timeline
Sales Consultant
Universal Hyundai/Genesis
06.2017 - 06.2024
Server
Olive Garden
10.2013 - 04.2017
Sales Associate
Tommy Hilfiger
03.2012 - 06.2013
High School Diploma -
Cypress Creek High School
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